Isabel Márquez

• Work closely with customers to facilitate tile orders, including understanding roof plans to calculate take-offs and providing accurate quotes.

• Cultivate new customer relationships, provided valuable insights into products and their features, and successfully negotiated with an average of 20 customers daily to complete orders and increase sales.

• Serve as the second tier in our three-tier process for outgoing materials. Verify all orders after warehouse personnel have pulled and organized them, which is crucial for inventory control, catching errors before delivery, ensuring accurate cycle counts, and reducing waste.

• Gain a comprehensive understanding of our delivery area, enabling to develop efficient truck routes for our delivery log. This planning, managing, and executing material movement from the warehouse to the customer saves both time and money.

• Managed customer inquiries to provide accurate product information and pricing.
• Developed sales presentations tailored to client needs, enhancing engagement.
• Collaborated with team members to streamline order processing and fulfillment.
• Assisted in training new sales staff on product knowledge and sales techniques.
• Implemented follow-up strategies, increasing customer retention rates significantly.
• Analyzed sales data to refine approaches and improve overall team performance.
• Answered customers' questions regarding products, prices, and availability.

• Assisted in coordinating production schedules to optimize workflow efficiency.
• Monitored inventory levels and facilitated timely procurement of materials.
• Supported quality control processes to ensure compliance with industry standards.
• Collaborated with team members to troubleshoot and resolve production issues.
• Weekly organization of all schedule of roof construction and builds.
• Weekly report of every job completed. And make a report of the ones not completed.
• Assignment of Drivers and Roofers to each daily job.
• Management of Trailers and Dumpsters’ deliveries and pickups of every job.
• Management of cleans up and picks up leftover material post-construction.
• Organization and schedule of necessary repairs caused during the construction.
• Receive and process requests directly from customers (via telephone, and mail) for price quotations and cancellations.
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• Implemented process improvements that enhanced productivity and reduced delays.
• Successfully managed production activities to achieve on-time shipment of orders.
• Oversaw scheduling and job backlogs to properly allocate personnel and material resources.

• Resolved customer inquiries through various communication channels, ensuring timely and accurate information delivery.
• Managed customer accounts, processing orders and tracking shipment statuses to enhance client satisfaction.
• Collaborated with cross-functional teams to address service issues, improving overall efficiency in operations.
• Trained and mentored junior representatives, fostering a collaborative team environment and enhancing service quality.
• Analyzed customer feedback data to inform service enhancements and support strategic decision-making initiatives.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.