Isabel Munoz
Orange Grove
Summary
Experienced Pharmacy Technician known for attention to detail and effective problem-solving. Expert in managing medication dispensing processes and supporting healthcare teams to improve patient care and operational efficiency.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Certified Pharmacy Technician
HEB Pharmacy
Alice, TX
11.2015 - Current
- Managed medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in preparing and labeling prescriptions, enhancing workflow efficiency.
- Collaborated with healthcare professionals to resolve medication-related inquiries effectively.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Pharmacy Technician
Polyclinic Pharmacy
Danville, IL
02.2006 - 08.2013
- Dispensed medications accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted in inventory management, optimizing stock levels to reduce waste and enhance availability.
- Provided exceptional customer service, resolving patient inquiries and medication-related concerns promptly.
- Collaborated with healthcare professionals to verify prescriptions and ensure appropriate medication therapies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
High School Diploma -
Harcourt
Scranton, PASkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Team collaboration
- Resolving customer issues
Certification
- Certified Immunizer
- Completion of Partner Development Series
- Hospitality Committee
- Safety Committee
Timeline
Certified Pharmacy Technician
HEB Pharmacy
11.2015 - Current
Pharmacy Technician
Polyclinic Pharmacy
02.2006 - 08.2013
High School Diploma -
Harcourt