Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Isabel Padilla

Fontana,CA

Summary

Experienced retail supervisor with a strong background in leading teams, delivering excellent customer service, and driving daily store operations. Skilled in managing payroll, scheduling, inventory, cash handling, and employee development in a fast-paced retail environment. Experienced supervising more than 30 associates, coaching and training new team members, and maintaining high operational standards. Recognized as Employee of the Month for outstanding performance and committed to creating a positive experience for both customers and employees. Bilingual in English and Spanish.

Overview

5
5
years of professional experience

Work History

Retail Supervisor | Operations & Team Leadership

Bath & Body Works
Rancho Cucamonga, CA
09.2021 - Current
  • Supervise, coach, and support a team of more than 30 associates, creating a positive and productive work environment.
  • Manage payroll and prepare weekly schedules to ensure proper staffing and efficient daily operations.
  • Open and close the store while ensuring compliance with company policies, safety procedures, and operational standards.
  • Train and onboard new employees on company policies, operational procedures, customer service expectations, and product knowledge.
  • Conduct interviews and assist with hiring decisions to build a strong and successful team.
  • Manage new hire onboarding paperwork and ensure all employment documentation is completed accurately and in compliance with company policies.
  • Provide ongoing coaching and support to help associates build confidence, improve performance, and grow in their roles.
  • Support the team in achieving sales goals by coaching associates on product knowledge, customer engagement, and selling techniques.
  • Oversee cash operations, including ordering, receiving, balancing, and reconciling funds with accuracy.
  • Coordinate shipment processing, inventory organization, and stock replenishment.
  • Lead floor sets and merchandising updates by organizing the team, assigning tasks, and ensuring projects are completed on time.
  • Resolve customer concerns professionally while creating a welcoming shopping experience.
  • Balance multiple priorities while adapting quickly to changing business needs.
  • Supervised daily store operations, ensuring adherence to brand standards and customer service excellence.
  • Trained and mentored new team members, enhancing their product knowledge and operational efficiency.

Education

High School Diploma -

Rancho Cucamonga High School
Rancho Cucamonga, CA
05.2020

Skills

  • Team Leadership
  • Operations Management
  • Payroll & Scheduling
  • Hiring & Interviewing
  • Employee Training & Onboarding
  • Customer Service
  • Sales Leadership
  • Cash Management
  • Inventory Management
  • Merchandising
  • Organization
  • Time Management
  • Problem Solving
  • Microsoft Word, Excel & Outlook
  • Bilingual: English & Spanish
  • Staff training and development
  • Task delegation

Accomplishments

  • Employee of the Month for outstanding leadership, teamwork, and commitment to exceptional customer service.

Timeline

Retail Supervisor | Operations & Team Leadership

Bath & Body Works
09.2021 - Current

High School Diploma -

Rancho Cucamonga High School

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