Isabel Puebla
Boulder,MT
Summary
Proven leader with a track record of enhancing guest satisfaction at Milan Restaurant through exceptional communication and guest relations management. Skilled in multitasking and maintaining high safety standards, demonstrated by effective team training and efficient seating processes. Expertise in guest service and maintaining operational excellence, contributing to seamless event coordination and improved service efficiency. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
2
2
years of professional experience
Work History
Head Hostess
Milan Restaurant
01.2023 - 08.2023
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Crew Member
Bagel Bar
04.2022 - 08.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Head Lifeguard
PWIA
04.2021 - 10.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Education
Bachelor of Science - Integrative Physiology
University of Colorado- Boulder
Boulder, CO05.2027
Skills
- Guest service
- Exceptional communication
- Guest Relations Management
- Effective Multitasking
Timeline
Head Hostess
Milan Restaurant
01.2023 - 08.2023
Crew Member
Bagel Bar
04.2022 - 08.2023
Head Lifeguard
PWIA
04.2021 - 10.2022
Bachelor of Science - Integrative Physiology
University of Colorado- Boulder
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