Isabel Quinones
Miami,FL
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Dynamic Waiter experienced in service and pos functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.
Overview
8
8
years of professional experience
Work History
Server
Rubi brickel
Miami Beach, FL
02.2015 - 03.2016
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Logistics Coordinator
5star produce usa - logistics coordinator
Miami, FL
02.2016 - 03.2017
Bartender
Kukaramakara - Brickell
Miami, FL
05.2017 - 11.2017
- Server and bartender
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender
La garage wynwood
Miami, FL
01.2018 - 05.2018
Bartender
Tu candela
Miami, FL
08.2019 - 01.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
Asistant Manager
Tu candela
Miami, FL
09.2021 - 02.2023
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
Manager
Lola bar
Miami, FL, FL
01.2021 - 09.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Payroll
Education
Fhlebotomy Technician
Life Line Med Training
Miami, FL08.2019
Registered Behavior Technician Credential
Advance behavioral strategies
Miami, FL04.2018
Psychology
Universidad Rafael Urdaneta
Venezuela2013
High School Diploma -
La Epigania
VenezuelaSkills
- Check payment processing
- Price memorization
- Table setting arrangements
- Liquor, wine and food service
- Food inspection
- High-volume dining
- Effective customer upselling
- Food safety understanding
- Service prioritization
- Relationship management
- White glove service
- Sales Techniques
- Quality control
- Team Building
- Work Planning and Prioritization
- Hiring and Training
- Staff Training
- Teamwork and Collaboration
- Documentation and Reporting
- Problem Resolution
- Cost Control
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Customer Service
- Computer Skills
Timeline
Asistant Manager
Tu candela
09.2021 - 02.2023
Manager
Lola bar
01.2021 - 09.2022
Bartender
Tu candela
08.2019 - 01.2021
Bartender
La garage wynwood
01.2018 - 05.2018
Bartender
Kukaramakara - Brickell
05.2017 - 11.2017
Logistics Coordinator
5star produce usa - logistics coordinator
02.2016 - 03.2017
Server
Rubi brickel
02.2015 - 03.2016
Fhlebotomy Technician
Life Line Med Training
Registered Behavior Technician Credential
Advance behavioral strategies
Psychology
Universidad Rafael Urdaneta
High School Diploma -
La Epigania