Summary
Overview
Work History
Education
Skills
References
Timeline
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Isabel Richardson

DeWitt,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Planet Fitness
08.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about company updates and changes.
  • Educated customers about billing, payment processing and procedures while updating customer records.

Babysitter

Self-employed
08.2021 - Current
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.

Education

Business

Lansing Community College
Lansing, MI
05.2025

High School Diploma -

Dewitt High School
Dewitt, MI
05.2023

Skills

  • Account Updating
  • Team Development
  • Problem-Solving Abilities
  • Customer Service
  • Patience and empathy
  • CPR Certified
  • Dependability
  • Strong Work Ethic

References

References available upon request.

Timeline

Customer Service Representative

Planet Fitness
08.2023 - Current

Babysitter

Self-employed
08.2021 - Current

Business

Lansing Community College

High School Diploma -

Dewitt High School

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Isabel Richardson