ISABEL RIVERA
Dallas
Summary
I have strong customer service and leadership skills. I am a self-motivated and an efficient self-starter. I am goal and solution oriented, always dedicated to my job performance and company satisfaction. I possess excellent problem-solving capabilities and can manage a significant workload. I have experience working remote and in a team environment. I am teachable and absorb job specific information. I have the creativity and drive to help your business grow while giving your customers good service and willingness to help when needed.
Overview
7
7
years of professional experience
Work History
Airline Crew Scheduling
Envoy Air Headquarters
Irving
08.2025 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to crew members' assignments
- Identified needs of crew members promptly and efficiently.
- Assisted with crew members requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve on time flight departures and prevent delays.
- Maintain a sense of urgency while recrewing flights and managing large amounts of inbounding calls.
- Multitasking managing requests for crew members as well as coding skills to ensure a smooth operation for the airline.
- Customer service skills while maintaining different airline bases under intense pressure at times.
Barista
Starbucks
01.2023 - Current
- I assist in making brewed coffee beverages for customers and taking orders, as well as cleaning the café.
- I assist in restocking items in the café, as well as warming food for mobile orders, drive-thru, and the café.
- Other job duties include restocking lids, cups, refilling ice, drive thru order and drive thru register, operating a pos system, providing good customer service and helping a customer if there is a problem with the order they received, as well as communicating with team members about what items may be needed at drive-thru if not already received.
Teaching and Behavioral Support
Meknes
02.2022 - 08.2022
- Living within impoverished community teaching English to unprivileged and underrepresented women in in Morocco during my study abroad.
- Delivered behavioral support services to individuals in need.
- Coached women through hard times of struggle and domestic violence.
- Providing community support.
- Problem solving and being solution oriented.
- Striving to create a better and safer community.
- Implementing cultural awareness and maintaining a leveled head whilst dealing with emotionally unstable and grief-stricken women.
Style Consultant
Target
Lynchburg
08.2021 - 01.2022
- Work a time sensitive large case load organizing and accounting for apparel.
- Online orders.
- Guest relations and Customer inquiries.
- Training new employees.
- Assuring all customers were satisfied with their experience.
- Working alone and in a team environment under minimal to no supervision.
- Focusing on operations and marketing for the style and apparel department.
- Cash handling.
Administrative Assistant
David Rivera Publishing
VA
06.2020 - 07.2021
- I processed inventory and was a shipment specialist.
- Gained merchandise asset protection experience, marketing, and design of products experience.
- Composed documents and organizing office for efficiency.
- Served directly under the Production Supervisor supporting all aspects of production, shipment, asset protection, confidentiality, and office management.
- Detail Orientated Documentation experience.
- Specialized in quality control and customer satisfaction.
- Worked in a time sensitive and minimal supervision environment.
Customer Service Representative
VA
12.2019 - 02.2020
- Cash handling in a fast-paced restaurant.
- Customer Service Specialist.
- Customer Complaints and Inquiries.
- Cleanliness and Organization.
- Multitasking.
- Overseeing and Assisting New Employees.
- Food handling.
Volunteer
Lynchburg Humane Society
Lynchburg
10.2019 - 12.2019
- I maintained cleanliness.
- Assisted customers in finding their dream pet that would fit best for their families.
- Assured that all animals were fed, clean, and happy during their stay at the humane society.
Education
Bachelor's degree - Aviation Management
Liberty University
United States07-2022
High School Diploma -
Jefferson Forest High School
Lynchburg, Virginia05-2019
Skills
- Crew scheduling
- Operational efficiency
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Employee training
- Multitasking Abilities
- Training & Development
- Data management
- Sabre software
- Computer skills
Music Experience
9, Clarinet, Played for an event in Orlando, Florida., Attended an awards ceremony in Disney World.
Volunteer Experience
Lynchburg Humane Society, Lynchburg, VA, 10/19, 12/19, Maintaining cleanliness., Assisting customers in finding pets., Ensuring animals were fed and happy.
Gymnastics Experience - Years
5
Dance Experience
7, Tap, Jazz, Lyrical, Contemporary, Ballet, Ballet Technique, Musical Theatre, Acrobatics
Languages
French
Elementary
Timeline
Airline Crew Scheduling
Envoy Air Headquarters
08.2025 - Current
Barista
Starbucks
01.2023 - Current
Teaching and Behavioral Support
02.2022 - 08.2022
Style Consultant
Target
08.2021 - 01.2022
Administrative Assistant
David Rivera Publishing
06.2020 - 07.2021
Customer Service Representative
12.2019 - 02.2020
Volunteer
Lynchburg Humane Society
10.2019 - 12.2019
Bachelor's degree - Aviation Management
Liberty University
High School Diploma -
Jefferson Forest High School