Kenya Mencias
Miami,FL
Summary
Detail-oriented Operations Specialist with expertise in crew scheduling and passenger service. Demonstrates strong organizational skills and data accuracy in managing safety protocols and travel logistics. Holds dual degrees in social and criminal justice, enhancing understanding of complex operational environments.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Airline Crew Scheduler/Travel Coordinator
Global Crossing Airline
06.2021 - Current
- Monitored operational crews to ensure compliance with scheduling and safety regulations. in conjunction with on-duty dispatchers.
- Assisted in monitoring daily operations to ensure compliance with legal standards. daily operations crew legalities 14 CFR part 117 and 14 CFR part 121.467
- Verified and finalized travel arrangements, ensuring seamless employee travel experiences.
- Arranged hotel accommodations, lodging and transportation for crew members.
- Scheduled crew assignments using staffing systems and shift coverage requirements.
- Monitored attendance, callouts, and last-minute staffing gaps.
Passenger Service Agent
Global X Ground Team
02.2021 - 04.2022
- Instructed passengers on safety and emergency procedures while addressing all inquiries.
- Checked in luggage and ensured compliance of carry-on items with federal guidelines.
- Inspect and verify passenger documentation.
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software.
- Tagged baggage and routed to designated locations for efficient loading and screening.
Care Coordinator
Healthy Start Coalition Of Miami-dade
11.2020 - 05.2021
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Referred the patient to outside services and programs based on their needs.
- Referred clients to Healthy Start Coalition of Miami-Dade support services and resources.
- Documented case notes and client follow-up in care records.
- Educated families on Healthy Start Coalition of Miami-Dade programs and next steps.
Teller
Synovus Bank
Miami, Texas
07.2020 - 11.2020
- Processed deposits, withdrawals, and loan payments at Synovus Bank branch.
- Assisted customers with account inquiries and transaction processing to enhance customer satisfaction.
- Processed cashier’s checks, money orders, and account transfers to ensure timely service delivery.
- Reconciled cash drawer and checked daily currency totals.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Counted currency, coins, and checks accurately to prepare for deposits and shipments. Facilitated accurate deposits or shipments to branch banks or the Federal Reserve Bank.
Intake case specialist
Advocate program
miami, FL
09.2019 - 06.2020
- Reviewed intake information and determined appropriate case routing.
- Monitored case status and tracked required documentation.
- Ensured all requirements were met before closing a case according to established protocols.
- Administer drug and alcohol testing as part of the program and case requirement.
- Follow up with the courts and judges regarding the client status and progress.
Lead Teller/ CSR
Check Cashing USA
03.2019 - 06.2020
- Processed standard teller transactions while delivering exceptional customer service to enhance customer satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Adhered to financial institution procedures and regulations as a teller, ensuring compliance and security.
- Verified checks for customers by confirming payees and makers, facilitating recourse for discrepancies.
- Ensured accuracy of cash drawer balances daily, balancing and counting vault currencies.
- Mentored and coached new tellers, monitored CTR reports and AML logs.
Education
BACHELOR'S - Criminal Justice
MIAMI DADE COLLEGE
Fl01-2018
Associate of Arts - , Criminal Justice Administration
MIAMI DADE COLLEGE
Miami, FL01-2015
High School Diploma -
WILLIAM H TURNER TECHNICAL | HIGH SCHOOL
Miami,FL 01-2009
Skills
- Crew scheduling
- Schedule management
- Safety regulations compliance
- Risk assessment
- Data entry
- Microsoft Excel
- Microsoft Word
- Google docs
- Document management
- Typing efficiency
- Multitasking
- Problem solving
- Communication
- Task prioritization
Languages
Spanish
Professional
English
Full Professional
Timeline
Airline Crew Scheduler/Travel Coordinator
Global Crossing Airline
06.2021 - Current
Passenger Service Agent
Global X Ground Team
02.2021 - 04.2022
Care Coordinator
Healthy Start Coalition Of Miami-dade
11.2020 - 05.2021
Teller
Synovus Bank
07.2020 - 11.2020
Intake case specialist
Advocate program
09.2019 - 06.2020
Lead Teller/ CSR
Check Cashing USA
03.2019 - 06.2020
BACHELOR'S - Criminal Justice
MIAMI DADE COLLEGE
Associate of Arts - , Criminal Justice Administration
MIAMI DADE COLLEGE
High School Diploma -
WILLIAM H TURNER TECHNICAL | HIGH SCHOOL