ISABEL RODRIGUEZ
Caliber Collision
Hialeah,FL
2
Languages
26
years of professional experience
Detail-oriented Office Manager with a strong background in customer service and office administration. Proven ability to implement efficient procedures and enhance team productivity.
Work History
Office Manager
8 Years 11 Months- Managed daily office operations, ensuring efficient workflow and effective communication among staff.
- Coordinated schedules and appointments for management, optimizing time management and resource allocation.
- Oversaw inventory management, maintaining accurate stock levels and minimizing discrepancies.
- Implemented administrative procedures, improving operational efficiency and enhancing team productivity.
- Trained new staff on office protocols, fostering a collaborative work environment and ensuring adherence to company standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Customer Service Representative
16 Years 8 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests using CRM software to ensure timely issue resolution.
- Provided training and mentorship to new employees, enhancing team performance.
- Developed streamlined processes for handling customer feedback and complaints.
Education
Medical Assistant - Medical Technology
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Billing
Scheduling
Training and coaching
Verbal and written communication
Phone and email etiquette
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Manager
Caliber Collision
09.2017 - CurrentRead More
Customer Service Representative
Euro Cars Body Work
06.2000 - 02.2017Read More
National School of Technologies
Medical Assistant from Medical Technology
Read More