Isabel Salinas
West Liberty,Iowa
Summary
Motivated, empathetic, and open-minded professional with 11+ years of experience in customer service, data entry, and healthcare support. Proven ability to resolve customer concerns with compassion and professionalism, manage remote communications, and maintain accurate documentation. Adept at working independently in fast-paced environments with a strong commitment to confidentiality, accuracy, and excellent communication. Seeking a remote role in customer service or data entry where both technical and interpersonal skills contribute to team success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
WFH
09.2025 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Created cases in salesforce and escalated if needed..
- Followed up with customers about resolved issues to maintain high standards of customer service.
Caregiver
Village Caregiving
Coralville, IA
01.2022 - 05.2025
- Delivered daily living assistance and emotional support to clients in Independent Living and Memory Care units
- Managed medication administration, insulin delivery, and vital signs monitoring
- Maintained detailed progress notes and adhered to HIPAA standards
- Provided reliable remote updates and communication with client families
Customer Support / Online Shopper
Walmart
Coralville, IA
03.2019 - 09.2022
- Processed 50+ online orders daily, ensuring accuracy and timely fulfillment
- Provided technical support for website navigation and order troubleshooting
- Resolved customer issues over the phone and through digital communication platforms
- Created clear product descriptions and tracked emerging trends
Front Desk Associate
Comfort Suites
Coralville, IA
07.2017 - 03.2019
- Handled guest scheduling, administrative communication, and service coordination
- Responded professionally to guest inquiries and complaints
- Reduced office supply issues by 30% through efficient process management
Telemarketer
Thomas Cardella
Coralville, IA
08.2015 - 07.2017
- Conducted 80+ outbound calls daily, consistently exceeding conversion goals
- Maintained 100% compliance with call scripts and quality standards
- Achieved performance targets six consecutive months
Skills
- Remote Customer Support
- Data Entry & Documentation
- Call Center Operations (Inbound/Outbound)
- HIPAA Compliance & Confidentiality
- CRM & EMR Software
- Microsoft Office, Excel & Google Workspace
- Appointment & Order Management Conflict Resolution & Communication
- Team Collaboration Tools (Zoom, Teams, Slack)
- Salesforce, Atlas, IP, Okta, Confluence, & Oracle
- Motivated and self-directed
- Empathetic and patient communicator
- Open-minded and adaptable
- Strong work ethic and reliability
- Positive attitude and team-oriented
- Active listener and problem-solving
Accomplishments
CPFTA
CHICAGO POLICE & FIREFIGHTER ACADEMY
Certification
- CPFTA
- Medication Administration Training
Timeline
Customer Service Representative
Alorica
09.2025 - Current
Caregiver
Village Caregiving
01.2022 - 05.2025
Customer Support / Online Shopper
Walmart
03.2019 - 09.2022
Front Desk Associate
Comfort Suites
07.2017 - 03.2019
Telemarketer
Thomas Cardella
08.2015 - 07.2017