Isabel Sandoval
1935 9th Street, Bethlehem,PA
Summary
Proven Medical Assistant with a track record of excellence at St. Luke's University Hospital Bethlehem, adept in HIPAA compliance and offering exceptional customer service. Skilled in EMR/EHR systems and fluent in Spanish, excel in maintaining confidentiality and providing patient-focused care. Demonstrated ability to adapt and multitask, enhancing patient satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Medical Assistant
St. Luke's University Hospital Bethlehem
04.2013 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Mail Handler
U.S. Postal Office
09.2007 - 10.2012
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
98th Combat Stress Unit
United States Army
06.1999 - 09.2003
- Maintained strict patient and physician confidentiality.
- Managed and updated donor information in databases
- Supported CFO through personal document management, calendar organization and preparation for meetings.
- meticulously identified and rectifies inconsistencies, deficiencies and discrepancies in medical documentation.
- maintained and updated deployment records and living wills.
Education
Associate of Arts - Nursing
Eastern Gateway Community College
Steubenville, OHCertificate - Medical Assisting
Lincoln Technical Institute
Allentown, PA10.2013
High School Diploma -
West Side High School
New York, NY06.1995
Skills
- HIPAA Compliance
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Patient-focused care
- Data Entry
- Professionalism and Ethics
- Maintaining confidentiality
- Anatomy and Physiology Knowledge
- Medical office administration
- Fluent in Spanish
- Detail oriented and multi-tasking
Timeline
Medical Assistant
St. Luke's University Hospital Bethlehem
04.2013 - Current
Mail Handler
U.S. Postal Office
09.2007 - 10.2012
98th Combat Stress Unit
United States Army
06.1999 - 09.2003
Associate of Arts - Nursing
Eastern Gateway Community College
Certificate - Medical Assisting
Lincoln Technical Institute
High School Diploma -
West Side High School
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