Isabel Sereno
Santa Fe,NM
Summary
Driven by a passion for animal care and a knack for relationship building, I excelled at Barks and Bubbles by expertly managing difficult pets and fostering trust with clients. As a team leader at Santa Fe Tails, I led by example, enhancing team performance and customer satisfaction. Worked towards maintaining a safe environment and read dog body language to ensure we were providing the best care to each dog. I attended my first grooming dog show in Houston, Texas last year and I always look forward to gaining more knowledge on the dog world as I continue my career in this field.
Overview
12
12
years of professional experience
Work History
Dog Groomer
Barks and Bubbles
2018.07 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction. Services provided are also for daycare and boarding.
- Answering phone calls and scheduling clients
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
Team Leader
Santa Fe Tails
2014.08 - 2018.06
- Set performance expectations for the team, monitoring progress towards goals and providing leadership to accomplish daily goals
- Managed dog daycare floors by assessing the dogs behaviors and setting them up into the right playgroups or proper environment for the pets to thrive in.
- Checking in and out clients, scheduling appointments, discussing the dogs behavior and how to work best with our services provided.
- Dog walks with up to 4 on a trip for daily exercise
- Setting up different activities to ensure fun and a stimulating time in different play areas such as ball time, pool time, etc.
Salesperson/Animal Caretaker
Petco
2016.03 - 2017.02
- Provided animal care to all of the potential pets in the workplace. Reptiles, small animals, birds, etc,
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided advice and knowledge about animal care to potential new owners.
Cashier
Wendys
2013.01 - 2014.08
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Santa Fe Community College
Santa FeCPDT - Dog Training
CATCH Canine Trainers Academy
11.2021
Skills
- Team Player
- Animal handling expertise
- Relationship Building
- Customer Service
- Passion for animal care
- Dog trainer
- Personally love to work with difficult dogs and help them overcome their limitations
- Spanish Speaking
Timeline
Dog Groomer
Barks and Bubbles
2018.07 - Current
Salesperson/Animal Caretaker
Petco
2016.03 - 2017.02
Team Leader
Santa Fe Tails
2014.08 - 2018.06
Cashier
Wendys
2013.01 - 2014.08
GED -
Santa Fe Community College
CPDT - Dog Training
CATCH Canine Trainers Academy
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