Hiedi DeCristoforo
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
19
19
years of professional experience
Work History
Owner/Manager
Barks And Bubbles Dog Grooming
03.2015 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Abuse Neglect Specialist
Las Vegas Metropolitan Police Dept
07.2006 - 05.2015
- Enhanced child safety by conducting thorough investigations of abuse allegations.
- Testified in court proceedings effectively, contributing to the successful prosecution of abusers.
- Demonstrated empathy towards affected families while maintaining professional boundaries, ensuring a fair and unbiased approach to investigations.
- Strengthened inter-agency collaboration with regular communication and information sharing among stakeholders.
- Streamlined documentation process by meticulously maintaining case records and reports.
- Collaborated with social service agencies to ensure the wellbeing of at-risk children.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
Child Protective Investigator
Department Of Family And Children Services
12.2004 - 07.2006
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.
- Developed and maintained strong working relationships with community partners to facilitate effective case management.
Education
Bachelor of Science - Social Sciences
University of Wyoming
Laramie, WYSkills
- Customer Relations
- Relationship Building
- Verbal and written communication
- Client Service
- Strategic Decision-Making
- Issue Resolution
- Teamwork and Collaboration
- Staff Management
- Operations Management
Timeline
Owner/Manager
Barks And Bubbles Dog Grooming
03.2015 - 01.2024
Abuse Neglect Specialist
Las Vegas Metropolitan Police Dept
07.2006 - 05.2015
Child Protective Investigator
Department Of Family And Children Services
12.2004 - 07.2006
Bachelor of Science - Social Sciences
University of Wyoming
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