Isabel Sussman
Long Beach,NY
Summary
Industrious and enthusiastic worker proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Real Estate Agent
Coldwell Banker American Homes
04.2024 - Current
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Negotiated, facilitated, and managed real estate transactions.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Purchasing Manager and Marketing
PetCareRx
01.2022 - 05.2023
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
- Created my own product ideas to sell on our online store
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
Account Manager
Infinity Mountings
02.2021 - 01.2022
- Address problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Build and strengthen long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Ask open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Handle numerous diamond and metal orders specified by client
- Liaised between account holders and various departments.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Hostess/Waitress/Cashier/Bartender
Anthony's Coal Fired Pizza
02.2020 - 01.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu.
- Improved and applied social media marketing strategies to increase patronage.
Education
Associate's degree - Marketing
SUNY Delhi
New York2017
Skills
- Microsoft Office
- Verbal and Written Communication
- Customer Service
- Google Docs
- Developing Partnerships
- Cash Register Operations
- Menu Memorization and Presentation
- High-Volume Dining
- Speak Moderate Spanish
- Efficient Data Entry
- Strong organizational skills
- Highly Professional
Timeline
Real Estate Agent
Coldwell Banker American Homes
04.2024 - Current
Purchasing Manager and Marketing
PetCareRx
01.2022 - 05.2023
Account Manager
Infinity Mountings
02.2021 - 01.2022
Hostess/Waitress/Cashier/Bartender
Anthony's Coal Fired Pizza
02.2020 - 01.2021
Associate's degree - Marketing
SUNY Delhi
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