Isabel Thomson
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Home Depot
02.2024 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Medical Biller and Coder
Complete Health & Wellness
05.2023 - 09.2023
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
Customer Service Representative Team Lead
The Home Depot
04.2020 - 02.2023
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
CCS - Medical Coding
The College of Health Care Professions
TX05-2023
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft PowerPoint
- Account updating
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
The Home Depot
02.2024 - Current
Medical Biller and Coder
Complete Health & Wellness
05.2023 - 09.2023
Customer Service Representative Team Lead
The Home Depot
04.2020 - 02.2023
CCS - Medical Coding
The College of Health Care Professions
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