Isabel Tomassini
North Port,FL
Summary
Hardworking employee enthusiastic about learning new Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Isabel's Craving LLC
03.2021 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Licensed Realtor
Coldwell Banker
08.2018 - 02.2021
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advised and informed prospective clients on current market activities and conditions.
- Communicated with clients to understand property needs and preferences.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
Advertising Consultant
AutoTrader Group
12.2012 - 01.2018
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts; effectively utilizing an array of presentation skills and tools; considering the customer's perspective to maximize customer satisfaction.
- Apply relevant tools available for use on-the-job; identifying the appropriate tools for a particular situation (e.g., Microsoft Office suite, Sales Force/CRM, analytical reports).
- Analyze trends to determine risks and plan a mitigation approach (e.g., value proposition conversation, fill pipeline to account for possible loss.
- Develop market intelligence and knowledge of competition, options, and industry trends in order to show a customer their most profitable advertising sources, understand competitors' strengths, and demonstrate ROI.
- Prospect for new accounts, grow existing accounts, and maximize customer retention; create and manage an account plan within SalesForce.
- Consistently meet goals and objectives; foster high standards within the team. * Generate and expand relationships with assigned customers and prospects to maximize revenue opportunities and retain customers and business/revenue.
- Diagnose and resolve customer concerns in a timely manner with appropriate resolution for the customer and company.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Education
Technologist - IT And Data Entry
JAIME ISAZA CADAVID TECHNICAL INSTITUTE - Medellin
Medellin - Colombia1996
Skills
- Bilingual English and Spanish on an advanced level
- Relationship Management
- Effective Communicator and Public Speaker
- Effective negotiator of difficult and complex sales
- Statistical Process Control
- Operations Oversight
- Business-to-Business Sales
- Marketing Strategy Development
- Vendor Relations
- Marketing and Advertising
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
Isabel's Craving LLC
03.2021 - Current
Licensed Realtor
Coldwell Banker
08.2018 - 02.2021
Advertising Consultant
AutoTrader Group
12.2012 - 01.2018
Technologist - IT And Data Entry
JAIME ISAZA CADAVID TECHNICAL INSTITUTE - Medellin