Isabel Ugalde
Mequon,WI
Summary
Customer-focused hospitality professional with 5+ years of experience delivering high-level service in fast-paced environments including luxury hospitality, private household management, and food service.
Overview
10
10
years of professional experience
Work History
Professional Nanny / Household Manager
Fettig Family
St. Joseph, Michigan
05.2021 - 05.2026
- Independently managed full household operations for a family with four children and pets during extended parental travel periods of up to 10 days, ensuring safety, organization, and continuity of care.
- Coordinated daily schedules, transportation, meals, extracurricular activities, household responsibilities, and pet care while maintaining a structured and supportive environment.
- Demonstrated strong multitasking, adaptability, and time-management skills in fast-paced, high-responsibility situations requiring consistent attention to detail.
- Maintained calm, professional decision-making during emergencies and schedule changes while building long-term trust through reliability, discretion, and communication.
Barback / Server
The Inn at Harbor Shores Resort
St. Joseph, Michigan
06.2024 - 12.2025
- Trained new staff on barback duties and safety procedures effectively.
- Responded to customer inquiries and provided excellent service support.
- Maintained cleanliness of bar area and dining spaces throughout service.
Server / Waitress
Clementine's Too
St. Joseph, Michigan
09.2022 - 08.2024
- Delivered attentive, hospitality-focused service in a fast-paced restaurant environment while building strong relationships with guests and developing a loyal base of regular customers.
- Demonstrated strong communication and multitasking during high-volume shifts, maintaining professionalism under pressure.
- Resolved guest concerns promptly and professionally to secure positive dining experiences and repeat business.
- Collaborated with kitchen and front-of-house teams to maintain service accuracy and efficient daily operations.
Golf Caddie
Point O' Woods Golf & Country Club
Benton Harbor, Michigan
05.2016 - 08.2022
- Delivered personalized hospitality service to members and guests in a high-end golf environment over five summers, ensuring consistent satisfaction.
- Built long-term member relationships through clear communication, reliability, and attention to individual preferences.
- Adapted to fast-paced outdoor conditions while multitasking and maintaining attention to detail during events and rounds.
- Earned member trust through consistent professional conduct, creating ongoing personal and professional opportunities.
Education
Coursework - Digital Marketing
Western Michigan University
Kalamazoo, Michigan12-2024
GED -
Saint Joseph High School
St. Joseph, Michigan06-2021
Skills
- Customer Service Excellence, Guest Relations, Relationship Building, Professional Communication, Conflict Resolution, Adaptability, Time Management, Attention to Detail, Calm Under Pressure, Professionalism, Safety Awareness, Team Collaboration
Timeline
Barback / Server
The Inn at Harbor Shores Resort
06.2024 - 12.2025
Server / Waitress
Clementine's Too
09.2022 - 08.2024
Professional Nanny / Household Manager
Fettig Family
05.2021 - 05.2026
Golf Caddie
Point O' Woods Golf & Country Club
05.2016 - 08.2022
Coursework - Digital Marketing
Western Michigan University
GED -
Saint Joseph High School