Isabel Ulloa
North Bergen,NJ
Summary
Experienced Pharmacy Technician with over 20 years in retail pharmacy environments. Demonstrates expertise in medication dispensing, patient communication, and collaboration with healthcare professionals. Well-versed in FDA drug safety guidelines, prescription interactions, and pharmacy law. Skilled in coordinating with insurance providers and prescribers to resolve issues efficiently.
Overview
2
2
Languages
1
1
Certification
20
20
years of professional experience
Work History
Licensed Pharmacy Technician
Parentini's Pharmacy
Union City, NJ
08.2016 - 06.2025
- Implemented workflow improvements, enhancing overall efficiency in pharmacy operations.
- Promoted a safe work environment by adhering to strict safety protocols when handling hazardous materials and disposing of expired medications.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
Licensed Certified Pharmacy Technician
Santa Maria Pharmacy
Union City, NJ
06.2003 - 05.2016
- Assisted pharmacists in verifying medication orders and ensuring proper dosage.
- Processed and filled prescriptions accurately in compliance with pharmacy regulations.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Communicated with patientts to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
Direct Meds Pharmacy Inc.
Leonia, NJ
11.2000 - 06.2003
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Education
Pharmacy Technician Certificate - Pharmacy Technician
North Hudson County Community College
Jersey City, NJSkills
- Medication dispensing
- Labeling accuracy
Insurance verification
Pharmaceutical calculations
- Medication labeling
- HIPAA compliance
Drug inventory control
Inventory management
Accomplishments
- Processed and filled over 150+ prescriptions per day.
- Reduced prescription wait times by 20% reorganizing the fast-mover medication shelves and streamlining the data=entry queue layout.
- Decreased return-to-stock backlogs by 30% by implementing a daily automated tracking schedule for unclaimed medications.
Certification
- CPhT - Certified Pharmacy Technician - Jan 2028
- Licensed Pharmacy Technician - Aug 2028
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Licensed Pharmacy Technician
Parentini's Pharmacy
08.2016 - 06.2025
Licensed Certified Pharmacy Technician
Santa Maria Pharmacy
06.2003 - 05.2016
Pharmacy Technician
Direct Meds Pharmacy Inc.
11.2000 - 06.2003
Pharmacy Technician Certificate - Pharmacy Technician
North Hudson County Community College