Isabel Velazquez
Human Resources Professional
Saint Augustine,FL
Summary
Professional leader with focus on strategic execution and team development. Adept at driving performance and ensuring operational excellence, with history of fostering collaborative environments. Known for reliability and adaptability, leveraging strong leadership and communication skills to achieve impactful results.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Executive Team Leader of Human Resources
Target
04.2022 - Current
- Manage onboarding experience to include recruiting, hiring and orientation
- Optimized scheduling processes to balance team member preferences and business needs
- Process accurate and timely payroll using Kronos, ensuring compliance with company policies and legal requirements while resolving discrepancies and maintaining confidential employee records
- Effectively plan and manage all team operational and cyclical programs related to culture, pay, rewards and benefits to maximize team member engagement and minimize business disruption
- Manage workers' compensation cases by overseeing timely claims processing, conducting thorough incident investigations , ensuring legal compliance, and implementing effective return-to-work strategies to minimize organizational risk and support employee recovery
- Administer employee leaves of absence, including FMLA, ADA, and personal leaves, ensuring compliance with legal requirements, accurate documentation, and clear communication to support both employee needs and business operations
- Foster strong employee relations by prompting open communication, trust and fairness between team members and management
- Proactively address workplace concerns, resolving conflicts, and supporting a positive, inclusive work environment to enhance employee engagement, retention, and overall organizational success
- Demonstrate a commitment to diversity, equity and inclusion through continuous development, model inclusive behavior and proactively manage bias
- Leverage gift card and volunteer accounts to enhance brand awareness and engage team in volunteerism
- Plan and organize employee events and engagement activities, coordinating logistics, vendors, and communications to strengthen team morale, foster a positive workplace culture, and enhance employee engagement
Reimbursement Clerk
Option Care Health
07.2020 - 03.2022
- Provide administrative and clerical support to Revenue Cycle Management department
- Scan all reimbursement documentation, cash batches and EOB's into the patient financial chart
- Mail over 100+ paper claims and checks to various financial institutions nationwide
- Coordinate in office supplies
- Maintain confidentiality of patient and proprietary information
On-Site Representative
Kimco Staffing Services
09.2019 - 07.2020
- Interview candidates for positions such as general labor, forklift operators, clerical, etc.
- Assisting with employee on-boarding in order to become fully integrated to include by processing with E-Verify
- Initiate worker's compensation packets
- Conduct safety walks of warehouses
- Coach employees about their attendance and performance
- Coordinate front office staff to ensure a smooth work flow
Patient Access Representative
Ascension
02.2019 - 09.2019
- Schedule imaging appointments for patients of all ages such as CT's, MRI's, Ultrasounds, Nuclear Medicine, Biopsies, etc.
- Gather necessary demographic, insurance and clinical information from patient and enter into appropriate database
- Full use and knowledge of applications such as Centricity, Cerner, Compass, HealthWare and TPX
- Constant communication with the imaging departments from the hospitals to resolve any conflicts or issues of prescribed procedures
- Assist with coordination of activities related to insurance pre-certification/authorization.
- Provide counseling to patient, or their rep regarding pre-service requirements and instructions
On-Site Operations Supervisor/Area Admin Assistant
Kimco Staffing Services
07.2015 - 02.2019
- Assisted with employee on-boarding in order to become fully integrated to include by processing with E-Verify
- Initiated worker's compensation packets
- Conducted safety walks of warehouses
- Payroll responsibilities for over 900 employees to include processing rate changes, termination pay, and corrections in order for corporate office to process payroll
- Verified and approved invoices billed to our client
- Create reports to reflect headcount of locations
Human Resources Specialist
US Army Reserves
10.2012 - 10.2018
- Maintain and update personal records for officers and enlisted soldiers
- Process orders for duty station changes
- Process awards and promotion packets
- Prepare statistical reports on unit readiness
- Prepare sympathy letters for next-of-kin.
Education
Associate of Science - Math and Science
Riverside Community College
08.2016 - 12/2021
Associate of Arts - Communication, Media and Languages
Riverside Community College
08.2016 - 12/2021
Human Resources Specialist - undefined
United States Army Adjutant General School
08.2013 - 10/2013
High School Diploma - undefined
Jurupa Valley High School
09.2009 - 05/2013
Skills
- Human resources management
- Business development and planning
- Proficient in Spanish
- Proficient in English
- Talent Acquisition
- Effective team contributor
- Adaptable learner
- Results-oriented
- Customer relations management
- Proficient in Microsoft programs
Certification
HRCI- PHR
Timeline
HRCI- PHR
08-2025
Executive Team Leader of Human Resources
Target
04.2022 - Current
Reimbursement Clerk
Option Care Health
07.2020 - 03.2022
On-Site Representative
Kimco Staffing Services
09.2019 - 07.2020
Patient Access Representative
Ascension
02.2019 - 09.2019
Associate of Science - Math and Science
Riverside Community College
08.2016 - 12/2021
Associate of Arts - Communication, Media and Languages
Riverside Community College
08.2016 - 12/2021
On-Site Operations Supervisor/Area Admin Assistant
Kimco Staffing Services
07.2015 - 02.2019
Human Resources Specialist - undefined
United States Army Adjutant General School
08.2013 - 10/2013
Human Resources Specialist
US Army Reserves
10.2012 - 10.2018
High School Diploma - undefined
Jurupa Valley High School
09.2009 - 05/2013
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