Isabel Villarreal
Richmond
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills .Proven ability to enhance guest experiences through effective multitasking and cash handling. Trained new staff while maintaining cleanliness standards and optimizing bar inventory, contributing to a vibrant dining atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Gringos Mexican KItchen
08.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Bartender
Jimmy Changas
02.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Hardee Senior High
Wauchula, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Dining area maintenance
- Multitasking and organization
Certification
- Tabc Certified
- Food Handlers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Gringos Mexican KItchen
08.2024 - Current
Server/Bartender
Jimmy Changas
02.2021 - 08.2024
High School Diploma -
Hardee Senior High
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