Isabela Apodaca
Tukwila
Summary
Customer-focused service professional with experience handling high-volume inbound calls, converting warm leads, and resolving customer inquiries efficiently. Proven ability to manage CRM systems, communicate clearly with customers, and maintain high satisfaction levels. Took a planned career pause and recently returned to the workforce; now seeking a stable, long-term customer service role.
Overview
10
10
years of professional experience
Work History
Career Pause (Planned)
Self-employeed
01.2024 - 01.2026
- Took a planned break from full-time employment to manage personal responsibilities while remaining engaged through seasonal work
- Remained available for seasonal work and recently returning to the workforce seeking a long-term role.
Customer Service & Sales Representative (Seasonal, Rehired)
Christmas WA
Renton, WA
10.2024 - 02.2025
- Rehired for a second consecutive season based on strong performance and reliability
- Generated $45,000 in revenue during first season and $51,000 in revenue during second season
- Converted warm inbound leads into booked services via phone and email
- Designed custom lighting plans and explained pricing clearly to customers
- Managed high-volume inbound calls while maintaining a professional, customer-first approach
- Utilized Jobber CRM to track leads, document customer interactions, and manage pipeline stages
Sales Representative → In-Home Consultant
Brightside Windows
Seattle, WA
05.2024 - 10.2024
- Sold $500,000+ in window replacement services within the first five months
- Conducted door-to-door outreach and scheduled in-home consultations
- Guided homeowners through the sales process while ensuring customer satisfaction
- Communicated product details, pricing, and timelines clearly and professionally
- Built rapport quickly and handled objections in a customer-first manner
Customer Service Team Member
Ivar's Seafood Bar
Federal Way, WA
05.2020 - 05.2024
- Delivered friendly, efficient customer service in a fast-paced environment.
- Operated POS systems and handled cash transactions accurately.
- Maintained cleanliness and organization of dining areas.
- Assisted customers with orders and resolved issues promptly.
Childcare Provider / Babysitter
Private Families
Seattle, WA
01.2016 - 01.2020
- Provided hands-on childcare for infants, toddlers, and school-aged children.
- Created safe, engaging, and positive environments through play, creativity, and patience
- Supported children’s emotional well-being and confidence through encouragement and calm communication
- Adapted care approach to meet individual needs, routines, and comfort levels
- Communicated clearly and professionally with parents regarding schedules, behaviors, and care updates
Education
High School Diploma - GED
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Flexible and adaptable
- Critical thinking
- Computer skills
Languages
English
Timeline
Customer Service & Sales Representative (Seasonal, Rehired)
Christmas WA
10.2024 - 02.2025
Sales Representative → In-Home Consultant
Brightside Windows
05.2024 - 10.2024
Career Pause (Planned)
Self-employeed
01.2024 - 01.2026
Customer Service Team Member
Ivar's Seafood Bar
05.2020 - 05.2024
Childcare Provider / Babysitter
Private Families
01.2016 - 01.2020