Isabela Banos Perez
Miami Gardens,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
Assistant Manager
UniVista Insurance
7330 NW 8th St
07 2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Benefit Coordinator
Univida Medical Centers
02 2021 - 07 2022
- Negotiated favorable contracts with insurance providers, securing cost-effective coverage options for the organization.
- Coordinated annual open enrollment events, providing opportunities for employees to learn about their options and make informed decisions regarding their coverage selections.
- Assessed client requirements and developed targeted benefits solutions.
ISSA Certified Personal Trainer
LA Fitness
3301 SW 22nd St
08 2021 - 01 2022
- Assisted in the development of group fitness classes, resulting in a more diverse offering for gym members.
- Enhanced client satisfaction by providing attentive, results-driven personal training sessions.
- Improved client fitness levels by developing personalized training programs tailored to individual needs and goals.
- Supported clients in achieving weight loss goals through personalized exercise programming and nutritional guidance.
- Continuously upgraded personal training skills and knowledge through attending industry conferences, workshops, and maintaining ISSA certification requirements.
Education
Associate In Science - Cybersecurity
Miami Dade College
05.2025
GED -
Francisco Frexes Mercade
Yes - English
NPTI New Professions Technical Institute
Skills
- Staff Management
- Training
- Employee performance evaluations
- Contract Management
- Strategic planning
Languages
English
Professional Working
Spanish
Native or Bilingual
Certification
- Licensed Health Insurance Agent Broker
Affiliations
- Member of Women in CyberSecurity
- Member of STEM student central community
Timeline
Assistant Manager
UniVista Insurance
07 2022 - Current
Benefit Coordinator
Univida Medical Centers
02 2021 - 07 2022
ISSA Certified Personal Trainer
LA Fitness
08 2021 - 01 2022
Associate In Science - Cybersecurity
Miami Dade College
GED -
Francisco Frexes Mercade
Yes - English
NPTI New Professions Technical Institute