Isabela DeCastro
Saint George,UT
Summary
Hardworking and dependable customer service lead and cashier with strong communication and problem-solving skills. Experienced in helping customers, handling cash accurately, resolving issues, and working well with a team. Able to stay productive in a busy environment, complete tasks efficiently, and adapt to different situations while providing a positive customer experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Barista
Starbucks
Saint George, USA
06.2025 - Current
- Delivered excellent customer service while preparing handcrafted beverages and food at a high-volume Starbucks location
- Managed cashier responsibilities, mobile orders, and drive-thru interactions efficiently
- Maintained a clean, organized workspace and followed all health and safety procedures
- Collaborated with coworkers to provide fast, accurate service during peak hours
shift lead
swig
Saint George, USA
11.2024 - 04.2025
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new employees on standard procedures and customer service expectations.
- Managed inventory levels and ordered supplies to maintain product availability.
- Ensured compliance with health and safety regulations in the workplace.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Coordinated shift schedules to optimize staffing and improve service efficiency.
Team Member
Mo' Bettahs
Santa Clara, USA
06.2024 - 10.2024
- Provided exceptional customer service during busy dining hours.
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness of dining area and food preparation stations.
- Collaborated with team members to ensure smooth restaurant operations.
Cashier/Customer Service
Culver's
Saint George, USA
04.2024 - 05.2024
- Handled cash transactions accurately at point of sale.
- Assisted customers with inquiries and product selection.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to improve service efficiency.
Dishwasher/Food Prep
Breakfast at Tiffiny's
Saint George, USA
12.2022 - 07.2023
- Operated industrial dishwashing equipment efficiently and safely.
- Maintained cleanliness and organization of dishwashing area throughout shifts.
- Assisted in organizing and storing food supplies and ingredients efficiently.
- Prepared food items according to established recipes and safety standards.
Education
High School Diploma -
Snow Canyon High School
Saint George, UT05-2026
Skills
- Customer service
- Conflict resolution
- Inventory management
- Employee training
- Team building
- Cash handling
- Food safety practices
- Opening and closing coordination
- Hospitality and accommodation
- Calm demeanor
- Friendly and outgoing
Certification
Food Handler Certification
Affiliations
Dog Sitting for Families - St. George, UT (2024-2026)
Timeline
Barista
Starbucks
06.2025 - Current
shift lead
swig
11.2024 - 04.2025
Team Member
Mo' Bettahs
06.2024 - 10.2024
Cashier/Customer Service
Culver's
04.2024 - 05.2024
Dishwasher/Food Prep
Breakfast at Tiffiny's
12.2022 - 07.2023
High School Diploma -
Snow Canyon High School