Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabela Mendoza

Fairfield,OH

Summary

Hardworking employee with customer service, and multitasking. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Hustler Hollywood
Monroe, OH
09.2023 - Current
  • Opening and closing the store.
  • Completed store opening and closing procedures.
  • Counted out cash drawers after the shift.
  • Daily focus consists of shifts, lunch breaks, hourly goals, daily sales goals, and promotions.
  • Processed cash, credit, and debit transactions.
  • Helping customers join the rewards programs.
  • Answer questions about products, and help locate products.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Build relationships with customers to understand their needs.
  • Stocking, labeling, and sensoring products.
  • Maintained a clean sales floor, straightened, and faced merchandise.
  • Trained new staff, and delegated daily tasks and responsibilities.
  • Help with inventory counts.

Shift Supervisor

Lindt Chocolate Shop
Monroe, OH
06.2022 - 10.2023
  • Opened and closed the store.
  • Completed store opening and closing procedures
  • Counted out cash drawers after the shift.
  • Daily focus consists of shifts, lunch breaks, hourly goals, daily sales goals, and promotions.
  • Processed cash, credit, and debit transactions.
  • Helping customers join the rewards programs
  • I answered questions about products and helped locate products.
  • Stocked merchandise, labeling drawers, and arranging according to different types of chocolate.
  • Opened, shelved, and back stocked new merchandise in visually appealing and organized displays for optimal sales promotions.
  • Maintained a clean sales floor, straightened, and faced merchandise.
  • Made different-sized chocolate baskets and bags.
  • I made hot chocolate, coffee, frozen drinks, and gelato.
  • Handled multiple different kinds of chocolate bark.
  • Trained new staff, and delegated daily tasks and responsibilities.
  • Help with inventory counts

Beauty Advisor

Ulta
Hamilton, OH
12.2019 - 08.2022
  • Processed cash, credit, debit, and check payments.
  • Helping customers join the rewards programs
  • Credit card applications.
  • I answered questions about products and services, helped locate products, and promoted key items.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Utilized upselling techniques to promote additional products, and increase sales.
  • Identified the skin and hair needs of customers to provide assistance in choosing the best products.
  • Reset brand locations in the store every Sunday morning.
  • Stocked merchandise, labeling item bins, and arranging according to different brands.
  • Opened, shelved, and back stocked new merchandise in visually appealing and organized displays for optimal sales promotions.
  • Maintained a clean sales floor, straightened, and faced merchandise.
  • Trained new staff in product knowledge and customer service protocols.
  • Help with inventory counts

Sales Associate

Spencer's Gifts
Liberty Township, OH
06.2018 - 02.2020
  • Processed cash, credit, and debit transactions.
  • Stocked merchandise, labeling item bins, and arranging them according to size or color.
  • Maintained a clean sales floor, straightened, and faced merchandise.
  • Checked pricing, scanned items, and applied discounts.
  • Organized store merchandise, racks, and displays to promote new items.
  • Reset the store using planograms.
  • Utilized upselling techniques to promote additional products, and increase sales.
  • Help with inventory counts

Education

High School Diploma -

Fairfield Senior High School
Fairfield, OH
05-2016

Skills

  • Cash handling
  • Sales promotions
  • Inventory management
  • Customer service
  • Visual merchandising
  • Employee training
  • Upselling techniques
  • Product knowledge
  • Safety awareness

Timeline

Shift Supervisor

Hustler Hollywood
09.2023 - Current

Shift Supervisor

Lindt Chocolate Shop
06.2022 - 10.2023

Beauty Advisor

Ulta
12.2019 - 08.2022

Sales Associate

Spencer's Gifts
06.2018 - 02.2020

High School Diploma -

Fairfield Senior High School

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Isabela Mendoza