Isabela Mendoza
Fairfield,OH
Summary
Hardworking employee with customer service, and multitasking. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Hustler Hollywood
Monroe, OH
09.2023 - Current
- Opening and closing the store.
- Completed store opening and closing procedures.
- Counted out cash drawers after the shift.
- Daily focus consists of shifts, lunch breaks, hourly goals, daily sales goals, and promotions.
- Processed cash, credit, and debit transactions.
- Helping customers join the rewards programs.
- Answer questions about products, and help locate products.
- Utilized upselling techniques to promote additional products and increase sales.
- Build relationships with customers to understand their needs.
- Stocking, labeling, and sensoring products.
- Maintained a clean sales floor, straightened, and faced merchandise.
- Trained new staff, and delegated daily tasks and responsibilities.
- Help with inventory counts.
Shift Supervisor
Lindt Chocolate Shop
Monroe, OH
06.2022 - 10.2023
- Opened and closed the store.
- Completed store opening and closing procedures
- Counted out cash drawers after the shift.
- Daily focus consists of shifts, lunch breaks, hourly goals, daily sales goals, and promotions.
- Processed cash, credit, and debit transactions.
- Helping customers join the rewards programs
- I answered questions about products and helped locate products.
- Stocked merchandise, labeling drawers, and arranging according to different types of chocolate.
- Opened, shelved, and back stocked new merchandise in visually appealing and organized displays for optimal sales promotions.
- Maintained a clean sales floor, straightened, and faced merchandise.
- Made different-sized chocolate baskets and bags.
- I made hot chocolate, coffee, frozen drinks, and gelato.
- Handled multiple different kinds of chocolate bark.
- Trained new staff, and delegated daily tasks and responsibilities.
- Help with inventory counts
Beauty Advisor
Ulta
Hamilton, OH
12.2019 - 08.2022
- Processed cash, credit, debit, and check payments.
- Helping customers join the rewards programs
- Credit card applications.
- I answered questions about products and services, helped locate products, and promoted key items.
- Followed up with customers to increase satisfaction with purchases and services.
- Utilized upselling techniques to promote additional products, and increase sales.
- Identified the skin and hair needs of customers to provide assistance in choosing the best products.
- Reset brand locations in the store every Sunday morning.
- Stocked merchandise, labeling item bins, and arranging according to different brands.
- Opened, shelved, and back stocked new merchandise in visually appealing and organized displays for optimal sales promotions.
- Maintained a clean sales floor, straightened, and faced merchandise.
- Trained new staff in product knowledge and customer service protocols.
- Help with inventory counts
Sales Associate
Spencer's Gifts
Liberty Township, OH
06.2018 - 02.2020
- Processed cash, credit, and debit transactions.
- Stocked merchandise, labeling item bins, and arranging them according to size or color.
- Maintained a clean sales floor, straightened, and faced merchandise.
- Checked pricing, scanned items, and applied discounts.
- Organized store merchandise, racks, and displays to promote new items.
- Reset the store using planograms.
- Utilized upselling techniques to promote additional products, and increase sales.
- Help with inventory counts
Education
High School Diploma -
Fairfield Senior High School
Fairfield, OH05-2016
Skills
- Cash handling
- Sales promotions
- Inventory management
- Customer service
- Visual merchandising
- Employee training
- Upselling techniques
- Product knowledge
- Safety awareness
Timeline
Shift Supervisor
Hustler Hollywood
09.2023 - Current
Shift Supervisor
Lindt Chocolate Shop
06.2022 - 10.2023
Beauty Advisor
Ulta
12.2019 - 08.2022
Sales Associate
Spencer's Gifts
06.2018 - 02.2020
High School Diploma -
Fairfield Senior High School