Isabela Menendez
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
CSR
Pet Care Specialists
Columbus, NE
03.2023 - Current
- Addressed customer inquiries and resolved complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided customers in selecting appropriate pet products and provided care advice to enhance pet well-being.
- Informed customers about pet health products and services to promote informed purchasing decisions.
- Cultivated lasting customer relationships to foster loyalty and repeat business.
- Collaborated with team members to enhance overall service quality.
- Maintained accurate records of customer interactions and transactions.
- Processed orders and handled transactions using point-of-sale systems.
- Managed inventory levels and organized product displays in the store.
Media and Tech Director
Word of Life Church
Columbus, NE
09.2020 - Current
- Led technical team in implementing audio-visual systems for church services.
- Coordinated staff training on new equipment and software tools.
- Collaborated with church leadership to align technology strategies with ministry goals.
- Developed and implemented technical strategies for the production of live events.
- Checked equipment and components for defects through proactive testing.
Team Member
Runza
Columbus, NE
01.2022 - 05.2023
- Provided excellent customer service in fast-paced dining environment.
- Greeted customers upon entering the store with friendly demeanor.
- Assisted team members during peak service times to ensure efficiency.
- Maintained cleanliness and organization of workstations and dining areas.
- Maintained a clean and organized work area throughout shift.
- Prepared and assembled food items according to standard recipes.
- Operated kitchen equipment safely and followed food safety guidelines.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Looked for ways to go above and beyond job requirements.
Education
Columbus Public High School
Columbus, NESkills
- Customer service
- Product knowledge
- Point-of-sale operation
- Payment processing
- Money handling
- Inventory management
- Record keeping
- Team collaboration
- Attention to detail
- Problem solving
- Effective communication
- Critical thinking
References
- Heather Magg - Manager at Runza - 402-206-3383
- Sarah Selig - Practice Manager at Pet Care Specialists - 402-276-1263
- Brianna Rerucha - Character Reference - 402-285-2485
Timeline
CSR
Pet Care Specialists
03.2023 - Current
Team Member
Runza
01.2022 - 05.2023
Media and Tech Director
Word of Life Church
09.2020 - Current
Columbus Public High School