Isabela Ramirez
McCloud,CA
Summary
- Results-oriented trainer recognized for enhancing team capabilities through effective communication and problem-solving techniques. Committed to ensuring compliance with operational procedures and elevating customer service standards.
Overview
2
2
years of professional experience
Work History
Certified team trainer
Chick-fil-A
St. Cloud, FL
04.2024 - Current
- Conducted training sessions focused on effective communication and problem-solving techniques.
- Guided team members in implementing best practices for exceptional customer service.
- Trained new team members on operational procedures and customer service standards.
- Instructed new hires on correct operational procedures to ensure compliance.
- Demonstrated job-specific tasks and clarified policies to associates, ensuring consistent understanding and application.
- Maintained up-to-date knowledge of requirements across team positions, enabling targeted training and support.
- Documented performance, safety, and customer service needs to identify opportunities for operational improvements.
Education
Associate of Arts - Political Science
Valencia College
Orlando, FL05-2026
Skills
- Team development
- Leadership capabilities
- Team building
- Effective communication
- Conflict resolution
- Customer service excellence
- Motivation techniques
- Team collaboration
- Task prioritization
- Time management proficiency
- Procedures management
- Policy compliance
- Policy adherence
- Food safety
- Opening procedures management
- Safety protocols
- Problem solving
- Product knowledge expertise
- Multitasking skills
- Reliability and punctuality traits
- Goal alignment
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Professional
Timeline
Certified team trainer
Chick-fil-A
04.2024 - Current
Associate of Arts - Political Science
Valencia College