Isabela Diana Ríos
San Francisco,United States
Overview
2
2
years of professional experience
Work History
Case Manager
La Casa De Las Madres
San Francisco, CA
10.2022 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of women.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Coordinated support services and optimized communication between healthcare workers and patients.
Supervisor RBT
ACES ABA
Mountain View, CA
07.2022 - 10.2023
- Patient age ranges 2-17 years-old
- Administers one-on-one training, group training, social groups and parenting training services
- Communicates with patients' family members to explain treatment process, answer questions and maintain relationships
- Ensures to relay information to BCBA for changes in her patients behaviors, social environments and home life
- Document's patients' activities and behaviors into CentralReach system for recordkeeping
- Identified and addressed patient behaviors using clinical team recommendations and solutions
- Clinical Client Load - 2
- Supervisor Client Load - 8
Education
Bachelor of Arts - Psychology
CSU San Marcos
San Marcos12.2019
Associates Transfer Degree - Psychology
College of San Mateo
San Mateo05.2018
Skills
- Native Spanish Speaker
- Collaborating with culturally diverse populations
- Mental Healthcare
- Treatment Planning and Implementation
- Medical Documentation and Reporting
- HIPAA Compliance
- Microsoft Office - Excel, Word
- Statistics Software - SPSS, Prism (Graph Prism), SQL
- Decision Making
- Resource Identification
- Service Referrals
- Case Planning
- Group Therapy and support groups
- Emotional Awareness
- Calm Under Pressure
- Utilization Management
- Staff Management
- Annual Case Reviews
- Email and Telephone Etiquette
- Crisis Intervention
- Conflict Resolution
- Quality Assurance Controls
- Cross-Functional Collaboration
- Organization and Multitasking
Timeline
Case Manager
La Casa De Las Madres
10.2022 - Current
Supervisor RBT
ACES ABA
07.2022 - 10.2023
Bachelor of Arts - Psychology
CSU San Marcos
Associates Transfer Degree - Psychology
College of San Mateo