MARIA APOLINARY
Springfield,MA
Summary
Passionate individual with a degree in social work who strives to help people obtain basic necessities and assist individuals when need it most. Well organized, creative, very focused on obtaining results. Whit the ability of make decisions and the ability to motivate others. Always seeking to grow and learn something. A person who can adapt easily to change with a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager
Valley Oportunity Council
35 Mount Carmel Avenue Chicopee, MA
08.2023 - Current
- Improved client satisfaction by efficiently addressing concerns or grievances in timely manner.
- Managed over 50 case load.
- Managed approximately 20 incoming calls and emails.
- Participated in regular professional development opportunities (trainings) to stay current on best practices within field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Referred clients to appropriate team members, community agencies and organizations to meet rehousing plan needs.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Provided leadership, guidance and support to staff members.
- Cultivated interpersonal skills by building positive relationship with others.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Case Manager
Action for Boston Community Development (ABCD)
Brighton, MA
08.2022 - 08.2023
- Provide assistance to individuals of different languages and nationalities in Allston-Brighton area
- Handle 25 plus Spanish speaking clients, listening to their needs and building connection with them
- Connect individuals with local resources such as immigration assistance, furniture referrals, etc
- Provide food assistance across different food rescue programs to low-income community members
- Handle sensitive documents and information to assist clients with SNAP applications, job search and LIHEAP (Fuel Assistance)
- Well prepared, and always being sensitive to people's needs
- Accurate data entry of site services using Client Track
- Use Tax Wise to file tax returns, drawing from forms including 1099-B and Marketplace Insurance and perform quality review and revision of tax returns.
Education
High School Diploma -
Bachelor of Social Work -
01.2015
Obtained license for the sale of movable and immovable properties in Puerto Rico -
01.2013
Skills
- Native Spanish speaker
- Zoom
- Microsoft Office
- Google G Suite
- Tax Wise
- ETO
- Home Base
- Social Work
- Staff Training
- Client Empowerment
- Community Resources
- Multitasking and Organization
- Case Notes
- Motivational Interviewing
Certification
- Pantry Food Safety Workshop
- VITA advanced tax preparer
- SNAP
- Home Base
Volunteer Experience
- Women ministry leader at my church.
- Worship leader at my church.
- Fundraising ministry leader at my church.
- Bible teacher for children, youth and adults.
- Member of Homeless Ministry at my church; this experience changed my mind and my heart, because there are too many people suffering from a lot of things; they have traumas in their lives and sometimes no one cares.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager - Valley Oportunity Council
08.2023 - Current
Case Manager - Action for Boston Community Development (ABCD)
08.2022 - 08.2023
Diploma of Distribution And Marketing - High School Diploma,
Metropolitan University - Bachelor of Social Work,
Real Estate License - Obtained license for the sale of movable and immovable properties in Puerto Rico,