Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabela Schick

Clermont,FL

Summary

Attractions Attendant with a 5-year tenure at Universal Orlando, recognized for enhancing the guest experience through meticulous attention to detail and a 20% increase in positive feedback. Demonstrates exceptional problem-solving and team collaboration skills, contributing to a noticeable improvement in guest satisfaction and repeat visits. Proficient in customer service, communication, and the Portuguese language, with strong abilities in time management and adaptability.

Overview

4
4
years of professional experience

Work History

Attractions Attendant

Universal Orlando
Orlando, FL
10.2019 - Current
  • Ensured smooth operation of Universal Orlando attractions
  • Enhanced guest experience, resulting in a 20% increase in positive feedback
  • Demonstrated strong collaboration skills in a team-oriented environment
  • Resolved complex guest issues, improving overall satisfaction
  • Contributed to increase in repeat visitors through exceptional service
  • Greeted guests and provided information regarding the attractions.

Crew Member

KFC
Clermont, FL
10.2020 - 02.2021
  • Delivered exceptional customer service as a KFC Crew Member
  • Efficiently handled high-volume orders, ensuring timely delivery
  • Mastered KFC's cooking procedures and maintained cleanliness standards
  • Resolved customer complaints, enhancing overall satisfaction
  • Contributed to an increase in store sales during my tenure
  • Eager to leverage my quick learning ability and strong work ethic in a dynamic team.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

Bachelor of Arts - Film Production

Valencia College
Orlando, FL
08-2024

Skills

  • Safety Procedures
  • Policy compliance
  • Equipment Operation
  • Customer Service
  • Team Work
  • Adaptability
  • Problem Solving
  • Organization
  • Time Management

Languages

English
Full Professional
Portuguese
Native/ Bilingual

Timeline

Crew Member

KFC
10.2020 - 02.2021

Attractions Attendant

Universal Orlando
10.2019 - Current

Bachelor of Arts - Film Production

Valencia College
Isabela Schick