Isabela Schick
Clermont,FL
Summary
Attractions Attendant with a 5-year tenure at Universal Orlando. Demonstrates exceptional problem-solving and team collaboration skills, contributing to a noticeable improvement in guest satisfaction and repeat visits. Proficient in customer service, communication, and the Portuguese language, with strong abilities in time management and adaptability. Adaptable Video Production student with experience in capturing and editing video. Successful in setting up video equipment, shooting video footage, editing, and adding graphics in post-production. Additional experience in social media management and content creation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Attractions Attendant
Universal Orlando
Orlando, FL
10.2019 - Current
- Ensured smooth operation of Universal Orlando attractions
- Enhanced guest experience, resulting in a 20% increase in positive feedback
- Demonstrated strong collaboration skills in a team-oriented environment
- Resolved complex guest issues, improving overall satisfaction
- Contributed to increase in repeat visitors through exceptional service
- Greeted guests and provided information regarding the attractions.
Crew Member
KFC
Clermont, FL
10.2020 - 02.2021
- Delivered exceptional customer service as a KFC Crew Member
- Efficiently handled high-volume orders, ensuring timely delivery
- Mastered KFC's cooking procedures and maintained cleanliness standards
- Resolved customer complaints, enhancing overall satisfaction
- Contributed to an increase in store sales during my tenure
- Eager to leverage my quick learning ability and strong work ethic in a dynamic team.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Associate of Arts - Film Production
Valencia College
Orlando, FL12-2024
Skills
- Safety Procedures
- Policy compliance
- Equipment Operation
- Customer Service
- Team Work
- Adaptability
- Problem Solving
- Organization
- Time Management
Affiliations
Videographer Volunteer
Local Non-Profit Organization, UCP Orlando
- Planned and executed video shoots for the event and campaign
- Operated cameras and lighting equipment to capture high-quality footage
- Edited videos using Adobe Premiere Pro to create engaging content
- Collaborated with volunteers to brainstorm ideas and develop concepts for video projects
Certification
- Adobe Photoshop
- Adobe Premier Pro
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Miscellaneous Experience
- Amateur Technical Director - 4 Years (High school experience)
- Live Camera Operations
- Soundboard experience
- DSLR experience
Timeline
Crew Member
KFC
10.2020 - 02.2021
Attractions Attendant
Universal Orlando
10.2019 - Current
Associate of Arts - Film Production
Valencia College