Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isabela E Berlanga

Chicago,IL

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, maintaining records,taking payments. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Glow Bar By Cyn
Whiting, IN
11.2024 - Current
  • Welcomed clients to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Responded to inquiries and requests made online, by phone, and via email.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Managed social media accounts related to the spa.
  • Edited digital content for social media platforms.

Seat Vendor

Guaranteed Rate Field
Chicago, IL
03.2024 - 09.2024
  • Pampered guests with attentive hands-on food service to create repeat business.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Performed cashier duties such as taking payments, counting money, and making change.
  • Lifted heavy objects when needed throughout the day.

Education

High School Diploma -

Olive-Harvey Middle College
Chicago, IL
06-2023

Some College (No Degree) - Aesthetics License

Tricoci University Of Beauty Culture
2549 Highway Ave, Highland IN

Skills

  • Front office management
  • Appointment scheduling
  • Fluent in English and semi-fluent in Spanish
  • Data confidentiality
  • Telephone etiquette
  • Chemical safety compliance
  • Social media management
  • Point of sale operations
  • Digital content editing

Certification

  • CPR and Severe Trauma Wounds
  • Aesthetics License

Timeline

Front Desk Receptionist

Glow Bar By Cyn
11.2024 - Current

Seat Vendor

Guaranteed Rate Field
03.2024 - 09.2024

High School Diploma -

Olive-Harvey Middle College

Some College (No Degree) - Aesthetics License

Tricoci University Of Beauty Culture
Isabela E Berlanga