Isabell Donkersloot
Bloomington,IN
Summary
Proven professional with extensive experience in healthcare and retail sectors, notably at IU Health Bloomington Hospital. Excelled in enhancing patient satisfaction and streamlining pharmacy operations, demonstrating a detail-oriented approach and strong organizational skills. Achieved significant improvements in efficiency and customer service, leveraging expertise in HIPAA compliance and professional telephone etiquette.
Overview
7
7
years of professional experience
Work History
Unit Secretary
IU Health Bloomington Hospital
10.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Pharmacy Technician
Walmart Pharmacy
09.2020 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Sales Associate
JCPenney
10.2017 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Nutrition Science -
Purdue University
West Lafayette, INHigh School Diploma -
Bedford North Lawrence High School
Bedford, IN05.2020
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- HIPAA Compliance Understanding
- Healthcare Industry Knowledge
- Patient chart maintenance
- Medical Records Maintenance
- Professional telephone etiquette
- Detail-oriented approach
Timeline
Unit Secretary
IU Health Bloomington Hospital
10.2023 - Current
Pharmacy Technician
Walmart Pharmacy
09.2020 - 10.2023
Sales Associate
JCPenney
10.2017 - 10.2020
Nutrition Science -
Purdue University
High School Diploma -
Bedford North Lawrence High School
Similar Profiles
Lily WallaceLily Wallace
Patient Care Assistant at IU Health Bloomington HospitalPatient Care Assistant at IU Health Bloomington Hospital
Jantson FowlerJantson Fowler
Senior Patient Flow Specialist at IU Health Bloomington HospitalSenior Patient Flow Specialist at IU Health Bloomington Hospital
Soumya SinghSoumya Singh
Laboratory Assistant 1 at IU Health Bloomington HospitalLaboratory Assistant 1 at IU Health Bloomington Hospital