Isabell Encinias
Lubbock
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
City of Lubbock
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Scale House Operator
PB Materials
03.2024 - 10.2024
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
Account Clerk
LPL Financial Services
04.2022 - 03.2024
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Received and entered vendor bills, printened checks, balancing daily tasks.
Administrative Assistant
City Gin
10.2021 - 03.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Administrative Assistant
Mac Corn Flour Plant
02.2017 - 09.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ordering material, setting up trucks to pick up and de product, setting bids on loads coming and going to plant.
- ordering bags from different suppliers and vendors .
Education
No Degree - Accounting
Clovis Community College
Clovis, NM08-1985
GED -
Clovis High School
Clovis, NM08-1981
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Complaint resolution
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Administrative support
- Order processing
- Appointment scheduling
- Team development
- Building rapport
- Clerical support
- Product sales
Communication Preferences - Healthcare Communications
True, phone, email, text
Identity Theft Protection Questions
- What was the name of the last high school you attended?, Clovis High
- What was your high school mascot?, Mustang
Previous Client
N
Behavioral Health
Yes, Wine, Yes, Yes, No, No, No, No
Support System - Options
- Spouse/Partner
- Immediate Family
- Extended Family
- Close Friend
- Group of Friends
- Faith Group
- 12 Step Program
- Other
Consents
- Acknowledgement of Notice of Privacy Practices, 01/09/25
- Informed Consent to Telemedicine, 01/09/25
- Patient Communication Request and Consent to Healthcare Communication
- Consent to Treatment/Health Care Agreement, 01/09/25
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
City of Lubbock
10.2024 - Current
Scale House Operator
PB Materials
03.2024 - 10.2024
Account Clerk
LPL Financial Services
04.2022 - 03.2024
Administrative Assistant
City Gin
10.2021 - 03.2022
Administrative Assistant
Mac Corn Flour Plant
02.2017 - 09.2021
No Degree - Accounting
Clovis Community College
GED -
Clovis High School
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