Isabella Aguilar
Houston
Summary
Dynamic and customer-focused professional with experience at Abercrombie & Fitch Kids, excelling in sales transactions and customer assistance. Proven ability to build relationships and enhance customer satisfaction, while effectively managing inventory and returns. Strong communicator with a keen attention to detail, dedicated to delivering exceptional service in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Abercrombie & Fitch Kids
09.2025 - Current
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
Small Business Florist
FlowersbyBella
01.2024 - Current
- Prepared new flower arrangement by stripping leaves below waterline, cutting new flowers.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale occasions.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Proficient in utilizing floral design software to create custom arrangements.
Host/Head Hostess
Mamacitas Restaurant
10.2024 - 12.2025
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
High School Diploma -
Jersey Village High School
Houston, TX05-2026
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Team collaboration
- Purchase assistance
- Ordering and stocking
- Cleaning and sanitizing
- Online orders preparation
- Refund handling
- Sales transactions
- Cash handling expertise
- Written and verbal communication
- Customer assistance
- Inventory control
- Attention to detail
Certification
- Florist Certification 2024
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Abercrombie & Fitch Kids
09.2025 - Current
Host/Head Hostess
Mamacitas Restaurant
10.2024 - 12.2025
Small Business Florist
FlowersbyBella
01.2024 - Current
High School Diploma -
Jersey Village High School