Isabella Alzamora
Cooper City,FL
Summary
Upbeat, customer-focused Sales Associate with 2 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
2
2
years of professional experience
Work History
Flooring Sales Specialist
3 Guys Flooring
Pembroke Pines, FL
06.2023 - 11.2023
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Developed sales strategies to increase store revenues and profitability.
- Placed special orders or called other stores to find desired items.
- Helped customers choose between different flooring types such as carpet, hardwood and laminate.
- Maintained records of customer orders including payment terms, product details, delivery dates.
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Offered information about pricing, payment and delivery options.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
CASHIER SPECIALIST
Kroger
Kingwood, TX
11.2022 - 04.2023
- Hired as a Courtesy Clerk and just after a month I was promoted to Cashier due to the way I approached our customers with a friendly and very engaging customer service style
- I was fast on scanning products, packing and refilling bags, and keeping my register clean and presentable to our customers
- Kroger's customers and its management team praised my customer service approach
- Used optical scanners to establish the price of goods or services
- Received feedback and complaints while demonstrating exceptional customer service
- Adhered to cash handling policies and procedures
- Provided customers with outstanding customer service exceeding store expectations
- Resolved conflicts with customers and looked for opportunities to improve satisfaction
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
CASHIER TEAM LEAD
Los Parceros
Denver, CO
06.2021 - 11.2022
- Monitored customer flow and adapted cashier assignments to minimize wait times
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels
- Scanned and checked product prices on request
- Opened up and operated cash register to relieve long lines at peak shopping times
- Maintained adequate cash and change on hand for cashiers
- Reconciled excess cash on hand to maintain security standards and prevent losses
- Listened to customer complaints, resolved issues, and escalated complex concerns to assistant manager for resolution.
Education
HIGH SCHOOL DIPLOMA -
Kingwood High School
Skills
- Product recommendations
- Loss Prevention
- Scanner operations
- POS system operations
- Training and development
- Spanish/English Fluent
- Cash handling
- Conflict resolution
- Customer service excellence
- Interior Design Familiarity
- Computer Literacy
- Mathematical Calculations
- Inventory Management
- Payment Processing
- Product Knowledge
- Goal-Driven
Languages
Spanish, Fluent
Awards
Best of Show, Rodeo Houston, 2022 Gold Medal, Vase, 2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- AWARDS Best of Show, Rodeo Houston, 2022
- Gold Medal, Vase, 2022
Timeline
Flooring Sales Specialist
3 Guys Flooring
06.2023 - 11.2023
CASHIER SPECIALIST
Kroger
11.2022 - 04.2023
CASHIER TEAM LEAD
Los Parceros
06.2021 - 11.2022
HIGH SCHOOL DIPLOMA -
Kingwood High School
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