Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Arellano

Brea,CA

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record in the aviation industry. Seeks opportunities to improve processes and workflows for team benefit.

Overview

4
4
years of professional experience

Work History

Hospitality & Experience Supervisor

ACI Jet
Santa Ana
05.2022 - Current
  • Providing mentorship to team members regarding job duties, responsibilities, and personal goals.
  • Curate new strategies for improving customer service standards within the company.
  • Collaborate with other departments to improve overall workflow in the day-to-day operations.
  • Assist with scheduling for the H&E department, as well as doing payroll for my own team members.
  • Oversee employee attendance, addressing any punctuality or call-out issues.

Hospitality & Experience Lead

ACI Jet
Santa Ana, CA
02.2021 - 05.2022
  • Monitored and ensured employees' fulfillment of duties for the duration of each shift.
  • Conducted check-ins with lower-level employees.
  • Resolved ongoing issues between employees, as well as customers, using effective communication.
  • Assisted management with interviews for potential new hires.
  • Contributed ideas to enhance departmental operations

Education

High School Diploma -

La Mirada High School
La Mirada, CA
06-2016

Some College (No Degree) - English

Fullerton College
Fullerton, CA

Skills

  • Training and mentoring
  • Schedule development
  • Staff Management
  • Employee Motivation
  • Operations Management

Timeline

Hospitality & Experience Supervisor

ACI Jet
05.2022 - Current

Hospitality & Experience Lead

ACI Jet
02.2021 - 05.2022

High School Diploma -

La Mirada High School

Some College (No Degree) - English

Fullerton College

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Isabella Arellano