Isabella Arteaga
El Paso,TX
Summary
Motivated professional with proven communication, organizational, and problem-solving skills. Adaptable and dependable, consistently contributing to team success in diverse environments. Strong ability to collaborate effectively and drive results.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Representative Team Lead Remote
Verizon Wireless
El Paso, TX
03.2025 - Current
- Drove revenue growth by recommending plans and add-ons, resulting in 12% increase in sales.
- Executed accurate processing of orders, returns, and account modifications per company regulations.
- Streamlined escalation of complex technical issues to engineering, decreasing escalations by 18% through improved processes.
- Resolved network and billing device issues, enhancing overall service quality.
Customer Service Representative Remote
Sagility Health
El Paso, TX
11.2023 - 03.2025
- Managed high-volume inbound member inquiries related to benefits, claims and eligibility, delivering timely and accurate information to resolve issues.
- Consistently met service level agreements and quality-assurance targets, contributing to improved first-call resolution and member satisfaction.
- Processed enrollments, benefit changes, and claims adjustments while ensuring compliance with company policies and regulations.
- Assisted members with inquiries remotely, enhancing access to support.
- Collaborated with clinical and operations teams to escalate complex cases, facilitating coordinated member care.
Education
Associate of Science - Psychology
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ08-2026
Skills
- CRM software proficiency
- Sales strategies
- Persuasion techniques
- Customer feedback analysis
- Conflict resolution
- Multitasking
- Team leadership
- Flexible and adaptable
Languages
- Spanish
- English
Certification
- Nurse Assistant
Timeline
Customer Service Representative Team Lead Remote
Verizon Wireless
03.2025 - Current
Customer Service Representative Remote
Sagility Health
11.2023 - 03.2025
Associate of Science - Psychology
Maricopa Community Colleges, Chandler-Gilbert Community College