Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Isabella Bagnato

Lutz,FL

Summary

Energetic and hardworking professional with dynamic customer service skills. Poised, personable, safety orientated and dedicated to a team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

6
6
years of professional experience

Work History

Flight Attendant

Spirit Airlines Inc.
Orlando, FL
08.2021 - Current
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.

Server

Top Shelf Sports Lounge
Tampa, FL
07.2020 - 07.2021
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Prepared beverages and filled food orders for customers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

Office Administrator

Akel Dental
Spring Hill, United States
06.2018 - 08.2020
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Maintained confidentiality of patient data and condition at all times to safeguard health information
  • Resolved problems with areas such as communication and billing that could negatively impact services
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
  • Reduced company costs through proper time management to ensure proper scheduling of patients
  • Managed up to seven phone and several emails at one

Server

Applebee's Grill + Bar
Spring Hill, FL
05.2016 - 05.2018
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Delivered orders in a timely manner and corrected all issues to ensure guest satisfaction.
  • Used effective multitasking skills to ensure each guest received the correct order while maintaining multiple tables.
  • Drove guest satisfaction by answering questions and providing solutions to issues if they Arose during their meal.

Education

High School Diploma -

Nature Coast Technical High School
Brooksville, FL
05.2015

Currently Attending - Marketing

Pasco-Hernando State College
New Port Richey, FL

Skills

  • Medical Emergencies
  • Safety and compliance
  • Public speaking
  • Customer Service
  • Decision-making
  • Verbal and written communication
  • Superb time management skills
  • Works well in diverse team environment
  • Effective Multitasking
  • Creative problem solving
  • Food and beverage preparation
  • CPR Certified

Accomplishments

Headed several fundraiser in addition to 100+ volunteer hours while attending school. The accuracy and attitude towards my tasks have rewarded me with multiple awards and raises in rate of pay.

Timeline

Flight Attendant

Spirit Airlines Inc.
08.2021 - Current

Server

Top Shelf Sports Lounge
07.2020 - 07.2021

Office Administrator

Akel Dental
06.2018 - 08.2020

Server

Applebee's Grill + Bar
05.2016 - 05.2018

High School Diploma -

Nature Coast Technical High School

Currently Attending - Marketing

Pasco-Hernando State College

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