Isabella Balzanelli
Pelham
Summary
Dynamic and dedicated professional with a strong background in customer service and conflict resolution. Proven ability to enhance guest experiences through effective upselling techniques and quality assurance. Committed to maintaining cleanliness and safety standards while fostering a positive team environment. Eager to contribute to a thriving workplace.
Overview
9
9
years of professional experience
Work History
Fresh Produce Associate
Shaw's Supermarket
Windham
2023.06 - Current
- Maintained fresh produce displays to ensure quality and attractiveness.
- Assisted customers with selecting fresh fruits and vegetables to enhance shopping experience.
- Stocked shelves with seasonal produce to meet customer demands and preferences.
- Monitored inventory levels to prevent stock shortages and maintain product availability.
- Trained new associates on proper handling and storage of fresh produce items.
- Conducted regular quality checks to identify and remove damaged products promptly.
- Ensured cleanliness and sanitation of the produce department for customer safety.
- Greeted customers and provided excellent customer service.
- Ensured all expired products were removed from shelves in a timely manner.
- Conducted pricing updates on a daily basis to ensure accuracy of shelf tags.
- Provided assistance with special requests from customers related to product availability or substitutions.
Hostess & food runner
Picanha Brazilian Steakhouse
Nashua
2019.02 - 2023.08
- Provided excellent guest service by addressing customer complaints and ensuring guest satisfaction.
- Assisted in the efficient flow of food service from the kitchen to dining areas, maintaining strong communication with kitchen staff.
- Collaborated with management to uphold service safety standards and improve customer satisfaction.
- Resolved seating and service issues quickly to ensure smooth operations and positive guest experiences.
- Promoted menu items, contributing to increased guest check averages through upselling.
- Uphold training responsibilities, collaborated with management to identify training needs and design targeted programs that aligned with the company's goals.
Lead Trainer
Dunkin Donuts
Pelham
2016.04 - 2022.11
- Managed scheduling to optimize labor costs while ensuring customer satisfaction during peak hours.
- Trained new staff on customer service best practices, maintaining high standards for guest interactions.
- Supported staff in promoting and upselling menu items, boosting daily sales and revenue.
- Knowledge of inventory control procedures, including stock monitoring, ordering supplies, and maintaining optimal stock levels.
Education
Some College (No Degree) - Psychology
Nashua Community College
Nashua, NHSkills
- Customer service and conflict resolution
- Upselling techniques
- Multitasking
- Time management
- Collaboration
- Knowledge of health and safety procedures
- Menu knowledge
- Food presentation
- Problem resolution
- Quality assurance
- Regulatory compliance
- Cross-departmental coordination
- Cleanliness and hygiene
- Workplace safety
- Positive attitude
- Willingness to learn
- Cleaning and sanitation
- Verbal and written communication
- Punctuality
Languages
Portuguese
Native/ Bilingual
Timeline
Fresh Produce Associate
Shaw's Supermarket
2023.06 - Current
Hostess & food runner
Picanha Brazilian Steakhouse
2019.02 - 2023.08
Lead Trainer
Dunkin Donuts
2016.04 - 2022.11
Some College (No Degree) - Psychology
Nashua Community College