Isabella Bennett
Coeur D'Alene,ID
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Red Robin. Expert in cash handling and menu memorization, consistently upselling to enhance guest satisfaction. Proven ability to manage high-volume dining while resolving concerns professionally, ensuring repeat business and a seamless dining experience. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
8
8
years of professional experience
Work History
Server
Red Robin
Coeur D'Alene, ID
10.2019 - Current
- Provided exceptional customer service in fast-paced dining environment to over 50 guests a shift.
- Maintained cleanliness and organization of dining area/expo line for optimal guest experience.
- Taking accurate food and drink orders using handheld devices/point-of-sale systems
- Upsell appetizers, beverages, and desserts to increase sales and enhance guest experience
- Collaborated with kitchen staff and team members to maintain smooth delivery process.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately and efficiently during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolve guest concerns professionally to ensure satisfaction and repeat business
Server
Generations at The Hemlocks
Moyie Springs, ID
06.2018 - 10.2019
- Take reservations
- Opening and closing duties including setting dining room and stocking items to expectations before service
- Greet and seat guests
- Take drink and food orders
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Fill drinks frequently while ensuring the guests are satisfied
- Assisted in food preparation and presentation to ensure quality standards.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Criminology
University of Idaho
Moscow, ID05-2027
Associate of Arts - Criminal Justice
North Idaho College
Coeur D'alene, ID05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Menu memorization
- Guest engagement
- Safe food handling
- High volume dining
Timeline
Server
Red Robin
10.2019 - Current
Server
Generations at The Hemlocks
06.2018 - 10.2019
Bachelor of Science - Criminology
University of Idaho
Associate of Arts - Criminal Justice
North Idaho College