ISABELLA BERARDI
Roselle,USA
Summary
Customer service-focused professional with 15+ years of experience in aviation and service industries. Proven ability to resolve issues efficiently and enhance customer satisfaction. Multilingual, detail-oriented, and dedicated to improving operational efficiency.
Overview
22
22
years of professional experience
Work History
Passenger Service Agent
Worldwide Flight Services
Chicago, USA
03.2019 - Current
- Verified passenger documentation, issued boarding passes, and managed baggage in compliance with airline regulations.
- Coordinated with airline operations, ground crew, and flight attendants to ensure on-time departures.
- Oversaw gate operations, announcements, and boarding procedures while maintaining safety and security standards.
Passenger Service Agent
Menzies Aviation
Chicago, USA
03.2018 - 03.2019
- Assisted passengers with check-in, travel interruptions, and special needs (wheelchair, unaccompanied minors).
- Managed baggage processing, Customs/Immigration guidance, and public announcements.
- Maintained safety, security, and regulatory compliance.
Member Services Team Member
Life Time Fitness
Bloomingdale, USA
04.2014 - 03.2018
- Provided exceptional member service, processed transactions, and managed membership accounts.
Flight Attendant
Ryan International Airlines
O'Hare International Airport, USA
01.2004 - 01.2006
- Ensured passenger safety, conducted safety demonstrations, and delivered in-flight services.
Education
Diploma - Spanish Language & Culture
University Alcalá De Henares
Madrid/ Spain01-2000
Associate's Degree - Humanities & Social Sciences
Stockholm University
Stockholm/ Sweden01-1997
Skills
Customer Service
Organizational Skills
Time Management
Team Collaboration
Attention to Detail
Administrative Support
Professional Communication
Languages
English
Native or Bilingual
Swedish
Native or Bilingual
Aramaic
Native or Bilingual
Spanish
Professional Working
Timeline
Passenger Service Agent
Worldwide Flight Services
03.2019 - Current
Passenger Service Agent
Menzies Aviation
03.2018 - 03.2019
Member Services Team Member
Life Time Fitness
04.2014 - 03.2018
Flight Attendant
Ryan International Airlines
01.2004 - 01.2006
Diploma - Spanish Language & Culture
University Alcalá De Henares
Associate's Degree - Humanities & Social Sciences
Stockholm University
Additional Aviation Training
- Recurrent Cabin Crew Training, Ryan International Airlines/ ORD, 2005
- Initial Cabin Crew Training, Ryan International Airlines/ ORD, 2004
- Recurrent Training, Icelandic MD Airlines/ ARN, 2002
- Initial Cabin Crew Training, Norwegian Air/ HEL, 2001