Isabella Biesen
Crown Point,IN
Summary
Methodical employee with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Social Cantina
Bloomington, IN
09.2021 - Current
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Cashier
Panera Bread
Merrillville, IN
05.2021 - 08.2021
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
Internship Student
Lake County Government Center
Crown Point, IN
08.2020 - 03.2021
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Sorted and organized files, spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
Dog Caretaker
Maplewood Labradoodles
Valparaiso, IN
07.2019 - 05.2020
- Exercised animals regularly with walks and rigorous play activities.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, and hair mats.
- Coordinated schedules to optimize care for multiple pets and team members each day.
Restaurant Hostess
Provecho Latin Provisions
Crown Point, United States
02.2018 - 07.2019
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Education
Bachelor of Arts - Management And Human Organization
Indiana University Bloomington
Bloomington, INHigh School Diploma -
Crown Point High School
Crown Point, IN06.2020
Skills
- Service-Oriented
- Team Player
- Highly Organized
- Personable and Friendly
- Time Management and Prioritization
- Interpersonal Skills
Websites
Additional Information
+ Critical Courses Completed in 2020-2021: Intro to Business, Management of Public Problems and Solutions, Law and Public Affairs.
+Critical Courses Completed in 2021-2022: Arts of Communication, German 100 & 150, Ethics and Responsible Management.
Timeline
Restaurant Hostess
Social Cantina
09.2021 - Current
Cashier
Panera Bread
05.2021 - 08.2021
Internship Student
Lake County Government Center
08.2020 - 03.2021
Dog Caretaker
Maplewood Labradoodles
07.2019 - 05.2020
Restaurant Hostess
Provecho Latin Provisions
02.2018 - 07.2019
Bachelor of Arts - Management And Human Organization
Indiana University Bloomington
High School Diploma -
Crown Point High School
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