Isabella Biondo
Brooklyn,NY
Summary
Proven track record in enhancing customer satisfaction and engagement, notably at a medical office located in Midtown Manhattan. Skilled in cross-cultural communication, fluent in Spanish, and semi-fluent in Italian, adept at maintaining cleanliness and ensuring efficient operations. Demonstrated ability to improve service delivery through effective communication and guest engagement.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Receptionist Assistant
Dr. Ronald Biondo, MD
03.2023 - 12.2023
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Dealt with online feedback from patients by speaking on behalf of the practice to address concerns and questions.
Wedding Caterer
Star Entertainment UZ
01.2020 - 09.2023
- Performed event coordination for larger parties and gatherings.
- Participated in pre-event planning meetings, providing input on event themes and strategies for customer satisfaction.
- Increased attendee engagement by assisting in the creation of interactive activities and presentations.
- Oversaw event operations to keep running smoothly.
Counter Server
Villabate Alba
04.2022 - 10.2022
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Assisted Spanish and Italian speaking consumers
Camp Counselor
SYEP
06.2021 - 09.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Education
Bachelor of Science - Business Management
Pace University
New York, NY06.2027
High School Diploma -
Leon M Goldstein High School For The Sciences
Brooklyn, NY06.2023
Skills
- Maintaining cleanliness
- Guest Engagement
- Memory retention
- Effective Communication
- Customer/Client relations
- Cross-cultural communication
- Fluent in conversational Spanish, Semi-fluent in Italian
Timeline
Receptionist Assistant
Dr. Ronald Biondo, MD
03.2023 - 12.2023
Counter Server
Villabate Alba
04.2022 - 10.2022
Camp Counselor
SYEP
06.2021 - 09.2021
Wedding Caterer
Star Entertainment UZ
01.2020 - 09.2023
Bachelor of Science - Business Management
Pace University
High School Diploma -
Leon M Goldstein High School For The Sciences
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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