Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabella Castaneda

White City,OR

Summary

Dedicated and detail-oriented professional with experience in tax collection, administrative operations, law enforcement, and childcare. Proven ability to handle complex financial records, customer service, and regulatory compliance. Fluent in English and advanced in Spanish, with strong organizational, analytical, and leadership skills developed through both civilian and military roles.

Overview

9
9
years of professional experience

Work History

Deputy Tax Collector

Jackson County
07.2024 - Current
  • Provide comprehensive customer service via phone, email, fax, and in person; answer tax-related inquiries and assist the public in understanding property tax processes.
  • Post, process, and reconcile property tax payments from multiple sources, including cash, check, and electronic methods; ensure accurate accounting and prepare detailed financial reports.
  • Perform ownership updates on manufactured structures and handle related documentation.
  • Coordinate and lead field inspections of properties and tax-foreclosed parcels, assessing sale viability and resolving property code violations.
  • Organize and promote public auctions of foreclosed properties, ensuring legal compliance and public transparency.
  • Manage collections for delinquent accounts and process refunds, including calculating interest and reconciling accounts.
  • Conduct research and maintain accurate taxpayer records, including exemptions, deferrals, bankruptcies, liens, and address changes.
  • Train and support other staff in complex tax functions, customer service, and payment processing procedures.

Administrative Assistant

Mi Sabor
07.2022 - Current
  • Manage a team of administrative staff and coordinate office operations effectively
  • Oversee budgeting, financial reporting, and procurement activities to ensure fiscal responsibility
  • Establish strong vendor relationships and negotiated contracts to reduce costs and improve services
  • Formulate and execute administrative policies, procedures, and systems, optimizing workflows and bolstering overall productivity
  • Collaborate closely with Customs Agents to facilitate the smooth importation and nationalization of merchandise

Military Police

Oregon Army National Guard
07.2018 - 07.2024
  • Demonstrate exceptional leadership as a Sergeant, overseeing and guiding a team of Military Police Officers in various law enforcement and security operations
  • Successfully balance military responsibilities with civilian life, demonstrating exceptional time management and adaptability as a citizen-soldier
  • Respond to emergencies and critical incidents with quick thinking and sound decision-making, resulting in efficient resolutions
  • Train and mentor subordinates, improving their tactical skills, situational awareness, and overall performance
  • Protect lives and government property on Army installations by enforcing military laws and regulations
  • Deployment to Camp Atterbury, IN to secure the base, and enforce regulations for the Afghanistan refugees to transition to America

Nanny

Childcare
06.2016 - 06.2024
  • Provide nurturing and attentive care to children aged to, always ensuring their safety and well-being
  • Develop strong and trusting relationships with both the children and their parents, creating a supportive and positive environment
  • Design and implement age-appropriate activities and educational games to stimulate cognitive, social, and physical development
  • Engage children in interactive and educational experiences to promote language development in English, Spanish, and American Sign Language
  • Act as a positive role model for the children, promoting values of kindness, respect, and empathy

Education

Bachelor of Science - Business Administration

Southern Oregon University
Ashland, OR
06.2024

Skills

  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Organizational skills
  • Task prioritization
  • Professionalism

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Deputy Tax Collector

Jackson County
07.2024 - Current

Administrative Assistant

Mi Sabor
07.2022 - Current

Military Police

Oregon Army National Guard
07.2018 - 07.2024

Nanny

Childcare
06.2016 - 06.2024

Bachelor of Science - Business Administration

Southern Oregon University

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