Mercedes Moreno
Houston
Summary
Dynamic professional with a proven track record in tax collection at Utility Tax Service, LLC, and extensive retail experience. Excelled in data analysis and customer service, enhancing taxpayer satisfaction and team performance. Skilled in Microsoft Excel and adaptability, consistently achieving goals through effective problem-solving and multi-tasking.
Overview
8
8
years of professional experience
Work History
Deputy Tax Collector
Utility Tax Service, LLC
Houston
06.2022 - Current
- Maintained detailed reports for all tax collection activities.
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
- Investigated taxpayer complaints related to billing discrepancies or overpayments.
- Processed credit card payments from taxpayers using secure online systems.
- Completed day-to-day duties accurately and efficiently.
Sales Associate
Columbia Sportswear
Houston
08.2019 - 06.2022
- Organized store by returning merchandise to proper areas and restocked displays.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted customers with product selection, sizing and styling.
- Recommended, selected and located merchandise based on customer desires.
- Organized stockroom shelves according to size, color or style.
Sales Associate
Pier One Imports
Houston
08.2018 - 08.2019
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
- Described merchandise and explained use, operation and care.
- Conducted inventories on a regular basis to track stock levels.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
Five Below
Houston
11.2016 - 08.2018
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Associate of Arts - Business
Lone Star College
Houston, TX05-2024
High School Diploma -
Langham Creek High School
Houston, TX05-2018
Skills
- Tax collection
- Data analysis
- Microsoft Excel
- Customer service
- Team collaboration
- Regulatory compliance
- Goal setting
- Adaptability
- Problem-solving abilities
- Multi-tasking ability
Accomplishments
- National Honors Society of Leadership & Success
- President's List
References
References available upon request.
Timeline
Deputy Tax Collector
Utility Tax Service, LLC
06.2022 - Current
Sales Associate
Columbia Sportswear
08.2019 - 06.2022
Sales Associate
Pier One Imports
08.2018 - 08.2019
Sales Associate
Five Below
11.2016 - 08.2018
Associate of Arts - Business
Lone Star College
High School Diploma -
Langham Creek High School
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