Isabella Castillo
San Leandro,California
Summary
Nursing student looking to gain clinical experience and patient-centered care in Emergency Medicine. With over 5+ years of customer service experience and previous experience in a clinical setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavior Health Technician
Time 2 Grow ABA
Oakland, CA
05.2023 - Current
- Conducting 1:1 therapy sessions with clients with ASD, aged 2 to 3 years old, with a caseload of two clients.
- Assisting clients with at least ten goals per session, while maintaining accurate documentation through CentralReach, collaborating with BCBAs, and mid-level supervisors on the progress of clients, individualized goals, and behavior plans.
- Maintaining a daily client report of ABA techniques, client progress, and behaviors.
Barista
Peet's Coffee & Tea
San Leandro, CA
07.2021 - Current
- Interacting with customers daily regarding products and promotions, while managing cash register operations.
- Providing insight to customers regarding coffee and tea products. Upselling products to increase ticket sales
- Preparing beverages for customers and offering resolutions for customer satisfaction
- Maintaining well-stocked customer service stations throughout the store
Behavior Technician
Child Communication Behavior Specialists (CCBS)
Oakland, California
07.2022 - 04.2023
- Conducted 1:1 therapy sessions with clients with ASD aged 5 to 7 years old, with a caseload of two clients.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Assisted in the implementation of crisis intervention protocols when needed.
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco, CA12-2024
Skills
- Customer Service
- First aid and CPR
- Basic Life Support
- Team Collaboration
Certification
• Registered Behavior Technician - Behavior Analyst Certification Board (BACB) - December 2021
• Basic Life Support Certification - American Heart Association - January 2025
• Emergency Medical Technician Course - Chabot College - December 2025
• Basic Life Support Certification - American Heart Association - January 2025
• Emergency Medical Technician Course - Chabot College - December 2025
Timeline
Behavior Health Technician
Time 2 Grow ABA
05.2023 - Current
Behavior Technician
Child Communication Behavior Specialists (CCBS)
07.2022 - 04.2023
Barista
Peet's Coffee & Tea
07.2021 - Current
Bachelor of Arts - Psychology
San Francisco State University