Isabella Contreras
West Covina,CA
Summary
Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.
Overview
8
8
years of professional experience
Work History
Head Cashier
Sprouts Farmer Market
02.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
Customer Service Representative
Stater Brothers Markets
11.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Produce Manager
Stater Brothers Markets
01.2019 - 02.2021
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Cashier
Stater Brothers Markets
06.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Education
William Workman Highschool
La Puente, CA01-2016
Skills
- Customer service
- Positive attitude
- Time management strength
- Multi-tasking skill
- Cash handling
- Adaptability and dependability
Timeline
Head Cashier
Sprouts Farmer Market
02.2023 - Current
Customer Service Representative
Stater Brothers Markets
11.2021 - 02.2023
Assistant Produce Manager
Stater Brothers Markets
01.2019 - 02.2021
Cashier
Stater Brothers Markets
06.2017 - 01.2019
William Workman Highschool
Similar Profiles
Brandon J. JuszkiewiczBrandon J. Juszkiewicz
Grocery Clerk/Courtesy Clerk at Sprouts Farmer MarketGrocery Clerk/Courtesy Clerk at Sprouts Farmer Market
Bryan KirkpatrickBryan Kirkpatrick
Senior Deli Clerk at Sprouts Farmer MarketSenior Deli Clerk at Sprouts Farmer Market
Mandy TuMandy Tu
Cashier at Sprouts Farmer MarketCashier at Sprouts Farmer Market
Carlos SalinasCarlos Salinas
Materials Manager at South Coast Global Medical CenterMaterials Manager at South Coast Global Medical Center
Naomi Sandoval, LCSWNaomi Sandoval, LCSW
Mental Health Clinician at Mt. San Antonio CollegeMental Health Clinician at Mt. San Antonio College