Isabella Decena
Round Rock,TX
Summary
A hardworking and adaptable student with a strong foundation in customer service seeking an internship opportunity in communications, film, or media. Possessing a keen intellect and a proactive approach, I bring a blend of exceptional communication skills and a customer-centric mindset. Proven ability to engage with diverse audiences, resolve issues efficiently, and contribute innovative ideas to enhance overall customer satisfaction. Eager to leverage my combination of customer service expertise and intellectual acumen to make valuable contributions as an intern.
Overview
4
4
years of professional experience
Work History
Server
Urban Rooftop
11.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
Lead Hostess
Z Tejas
03.2022 - 11.2022
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
Social Media Manager
Letters For Rose
04.2021 - 05.2022
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Social Media Ambassador
Teens Against Cancer
04.2021 - 05.2022
- Increased brand awareness by creating and posting engaging content on social media platforms.
- Boosted user engagement by responding to comments, messages, and inquiries in a timely manner.
- Developed creative social media campaigns for various promotions and events.
- Collaborated with marketing team to design visually appealing graphics for social media posts.
Co-Manager
Baskin Robbins
05.2020 - 02.2022
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
Education
Associate of Arts - Liberal Arts And General Studies
Austin Community College
Austin, TX05.2024
High School Diploma -
Round Rock High School
Round Rock, TX05.2022
Skills
- Interpersonal Skills
- Exceptional Customer Service
- Effective Communication
- Organizational Skills
- Team Player
- Adaptable and Flexible
- Sales Expertise
- Multitasking Abilities
- Memory Retention
- Content Creation
- Digital Media
- Social Media Posting
- Creative Thinking
Timeline
Server
Urban Rooftop
11.2022 - Current
Lead Hostess
Z Tejas
03.2022 - 11.2022
Social Media Manager
Letters For Rose
04.2021 - 05.2022
Social Media Ambassador
Teens Against Cancer
04.2021 - 05.2022
Co-Manager
Baskin Robbins
05.2020 - 02.2022
Associate of Arts - Liberal Arts And General Studies
Austin Community College
High School Diploma -
Round Rock High School
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