Isabella De Pina
Longwood,FL
Summary
Proactive, highly motivated, and passionate associate. Looking for an opportunity that offers growth and longevity with 5+ years of administrative and customer service experience.
Overview
6
6
years of professional experience
Work History
Server
Briarpatch
01.2024 - Current
- Demonstrated strong multitasking skills by managing 5 to 10 tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess, To-go Server, Server, Trainer, and Service Professional
Longhorn steakhouse
11.2018 - 11.2023
- Served approximately 50 to 100 people successfully per shift, consistently portraying ability to work in strenuous and fast paced circumstances.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hires on menu items, computer systems, and company standards.
- Successfully resolved conflict by communicating with customers, resulting in customer satisfaction almost 100% of the time.
- Head of coordinating 50 to 100 reservations per week, as well as leading the to-go service operations.
Teacher Assistant
Friends Preschool academy
08.2022 - 03.2023
- Assisted the teacher in managing the health and safety of 10-15 students, creating a positive learning environment.
- Worked with kids ages 3 to 4 on skills such as reading, math, and various other subjects to prepare them for elementary school.
- Volunteered on field trips that encouraged creativity and curiosity.
- Clearly communicated and coordinated with parents to understand each child's individual needs.
- Created a fun and interactive environment helping plan activities that entertained as well as stimulated the children.
Camp Counselor
Seminole county PAL camp
06.2018 - 08.2019
- Supervised over 40 campers ranging between the ages of 4 to 6, during a 6 week summer camp program led by the Seminole County Sheriff's Department
- Organized and led indoor as well as outdoor activities
- These activities included a variety of arts & crafts, team sports, and group bonding activities
- Collaborated with fellow counselors to create a fun, engaging, and memorable summer for the campers
- Wrote daily reports and evaluations ensuring the safety and health of each camper was always up to date
Education
Associate's Degree -
Seminole State College
Sanford, FL09.2024
High School Diploma -
Lake Mary High School
Lake Mary, FL05.2021
Skills
- Exceptional customer service
- Problem solving
- Strong Work Ethic
- Phone Etiquette
- Patience and Empathy
- Positive Engagement
- Team Leadership
References
Available upon request
Timeline
Server
Briarpatch
01.2024 - Current
Teacher Assistant
Friends Preschool academy
08.2022 - 03.2023
Hostess, To-go Server, Server, Trainer, and Service Professional
Longhorn steakhouse
11.2018 - 11.2023
Camp Counselor
Seminole county PAL camp
06.2018 - 08.2019
Associate's Degree -
Seminole State College
High School Diploma -
Lake Mary High School
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