Isabella Diaz
Valrico,FL
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Jf Kicks. Excelled in upselling, enhancing sales significantly, and fostering customer loyalty through exceptional service. Skilled in POS systems and multitasking, demonstrating a strong work ethic and effective communication. Proven track record in improving operational efficiency and guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Jf Kicks
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers..
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality..
Server
Tijuana Flats
02.2022 - 09.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Cashier
Bay Area Renaissance Festival
02.2020 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Welcomed customers and helped determine their needs.
Education
Nursing
Hillsborough Community College
Brandon, FLDurant High School
Plant City, FL05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Team Player
- Reliability
- Multitasking
- Effective Communication
- ServSafe certified
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Timeline
Server
Jf Kicks
09.2023 - Current
Server
Tijuana Flats
02.2022 - 09.2023
Cashier
Bay Area Renaissance Festival
02.2020 - 03.2020
Nursing
Hillsborough Community College
Durant High School